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Good morning I have a CSQ "AUTO" and I have several other agents with that skill but assigned to their own team, they help out on an as needed basis. Agent Summary report list all of them. Detailed call CSQ agent does not list them at all. any one ha...
Good morning. Forgive these ?'s but. attached I have 2 reports. for only one CSQ. as you see the CSQ report shows 65 total calls. 1st question 65 presented 58 answered only 1 abandoned. where are the rest. no deque happening.2nd - agent summary for t...
Good morning Was hoping to get some thoughts. We are mostly still working remote. We are trying to figure a way that our new hires can monitor calls of experienced agents for training purposes. we normally would just grant them supervisor access for ...
Good morning in this Cisco documentFeature Configuration Guide for Cisco Unified Communications Manager, Release 11.5 it saysWhisper CoachingUnified Communications Manager also supports whisper coaching, a CTI enhancement on silent monitoring whereby...
Good afternoon. not sure a lot of you run in to this. we use CSQ DN's to get calls to a CSQ. i.e. our operator gets a call and has to transfer it to the unit they dial Nxxx and the call goes to the queue. when viewing the live supervisor queue data i...
RogerYes I did see this. But I expect much more of a response from Cisco. And if there is a cost for license what is that cost.But thank youStanley SmithTelecom ManagerSafety [email protected]
Yes I did see this. But I expect much more of a response from Cisco. And if there is a cost for license what is that cost.But thank youStanley SmithTelecom ManagerSafety [email protected]
