Contact Center

Hi Everyone, I have the following error message QMAD2003 SyncServer error: SyncFailure: Sync Failed: com.calabrio.sync.engine.DataSyncException: java.sql.SQLException: Cannot insert the value NULL into column "teamFK", table "SQMDB.dbo.AgentTeam";c...

We got below mentioned error in CVP Call Server logs for our calls. Due to this calls are not routed to agents. Apart from our call flow, I need to know what is the cause and solution of this error. Aborting XFER and disconnecting the caller code 488...

Hello, I have a customer who have mandated us to build a Contacter Center CSQ and scripts with 2 levels of CSQs. The agents "in" the primary queue are supposed to answer all the calls and only when callers have been waiting too long in the first queu...

I deploy the pcce system in lab environment with some server: - 01 Rogger Server (exten 01 hard disk for Database). - 01 PG Server. - 01 AWDB Server (exten 01 hard disk for Database). - 01 CUCM Pub. - 01 CUIC Pub. - 01 Finesse Server. - 01 CVP Server...

Hi All,   Same with Title, Can integrate other ASR system with UCCX except Nuance, OSR and SISR (default on UCCX). UCCX version 11.6.1.10000-51   Thank you

I am just curious of anyone knows if UCCX 9.02 will run on vmware ESXi 6.5.  I am told it is not a supported configuration, but I do not have support on the UCCX at this time anyway.  Our Call Manager version will run on 6.5.  Due to an acquisition, ...

Guys I am using IBM Data Studio to try to add my own custom function the db_cra.    I have access to the database I can see all the stored procedures and functions.   When I say new function it brings up a window I paste my function in and it shows n...

What is the difference between ICM and IPCC Enterprise ?. This is slightly confusing for me because sometimes ICM is mentioned as part of IPCC product suite. I also saw somewhere that ICM is generally used with TDM PBX/ACD, where as IPCC is generally...

Hi all, I was hoping that UCCX 11.6.2 was going to solve the issue with static Report Headers, but from my tests this has not happened. (Note to Cisco: please change all report headers to follow the dynamic filters when possible) For example the inbo...

Hi Team,   Hope all are doing great,   We need information and configuration details on call recording solution from call Ringing to call disconnection in contact center environment. We are using third party recording system for all call recording bu...

  Iam trying to configure an Agent with both voice and chat with precision queue. Can you advise what is the way i can manage the privilege. For example, when there is both Chat and Voice interaction waiting oin the queue, i want the voice calls to b...

1 CALLER DIALS A TFN, FOR EXAMPLE 8009999999 2 CALL GOES TO CALL FLOW AND ENDS UP WITH AGENT A 3 AGENT A CONFERENCES THE CALL TO 123123123 ( ICM Script Dialed Number) 4 123123123 Script runs AND THEN AGENT B ANSWERS 5  AGENT A COMPLETES THE CONFERENC...

Client need temporary breaking the UCCX v9 cluster HA to finish the DRS backup, and re-associate HA again, as need getting the database DRS backup first before rebooting the UCCX cluster servers. what is the better process without re-installing the u...