Hi, One of our customer wants to implement UCCX 11.6 in their premises. Currently they have CUCM 11.5 installed. They have 60 total agents, 50 concurrent agents. - Call recording required - HA required - 2 IVRs (Internal & External) So, I...
Hello,I need your guidance because I need to deploy a postcall survey in a Contact Center using UCCX 7 scripting. I have limited knowledge in scripting and don't really know how, or if it is possible, to pass the information I need between the differ...
Any recommendation for Cisco 3rd party product replacing UCCX? (no Genesis or Avaya) ?
Hello, All my agents are on ready state however incoming call still goes to VM. This is an intermittent issue, not happening to all the calls. We are using UCCX11.6
Hello, Is there a way to add a new list for reason codes (other than the default Not-Ready and Sign-out) in UCCX? Thanks
I see references to CSCuu70668 but the bug description does not mention that error message. Anyone know the cause/fix for "cf_duplicate_invocation_rejection"? Thanks!
Hi Everyone I wanted to know can someone tell me what steps I would need to perform on a script to achieve the requested outcome. I had a manager ask me about modifying the script for the help desk. What he wants is if one of his guys forgets to log ...
Hi All, I need to know how to display missed Calls in Cisco Finesse Agent Desktop? Thanks in Advance.
Hi Guys, We are facing an issue with AQM call recording. We are unable to record calls with agent desktop running Windows 10 Enterprise Version 1709. It works fine with Windows 10 Enterprise Version 1607. On Agent Desktop, Recording folder ti...
Hi guys, One of our staff managed to create a call forwarding loop between two phones (A and B). Now the phone A line is in busy mode but allows forwarding to another number. I found many documents on the bug related to it and how to avoid, but co...
I have users getting two error messages when trying to log into CCX Historical Reports: All available connections to database server are in use by other client machines. Please try again later and check the log file for error 5054 and Cou...
We have encountered some issues displaying team and queue data after upgrading to UCCX 11.6.2 It is intermittent for some users but others can work with no issue. so far we have checked browser type OS type other software on the PCs we can find no di...
Hi All, From Agent Skill Group Interval table we found that default skill group (CUCM03_PG.Cisco_Video.defa.03438) has AgentOutCallsTalkTime, WorkNotReadyTime etc. Could someone confirm why we have value for these fileds. From Document I understand...
hello! I have uccx 10.0.1, in syslog i see many events about full space in commo partition What i do and what i have: 1) no inactive version 2) Change LogPartitionLowWaterMarkExceeded/LogPartitionHighWaterMarkExceeded and restart service and server ...
Hi, We use Cisco Jabber for windows with CUCM 10 IM and Presence server. When used Jabber to call externally, the call drops after 4 rings if not answered within 4 rings. If called from normal desk phone, the call stays for more rings. I couldn't f...
