Dear all We are using attached hoiday script but it doesnt work correctly. Example if i set xml file as below Holidays><Holiday1><Date>11/16/2018</Date><Open>7:00 AM</Open><Closed>9:00 AM</Closed></Holiday1></Holidays> If my current time is ...
Forum Posts
how to reroute an inbound call from ucce script to external number and specific DOD from certain PRI
how to reroute an inbound call from ucce script to external number and specific DOD from certain PRI
Is there a report available within CUIC that will show total agents logged in during a period of time? We are trying to determine how many simultanious agents are logged in during a certain time frame.
Hi All, Does ListAppServers (UCCE Diagnostic framework API) report on multiple servers within a UCCE environment or just the one target with the GET request?. Context - The reason I ask is I am looking for a suitable method of inventory discovery for...
ECE console page is not open even when trying to open it from web server. ULR : "https://FQDN/default" redirected to "https://FQDN/system/web/view/platform/common/errorpage.html" Screen Shot attached. ECE , ECE web server both have DNS records. P...
Hello Dears, I'm facing a strange issue, i was checking the CCX Report "Detailed Call CSQ Agent", i saw the ring time sometime more than 1 minute, note that i put it to 15 seconds in the select resource step in the script. Regards,
We currently have UCCX Enhanced, 11.5, licenses. Currently 40 seats. We would like to enable the ability to have scripts send emails using the eMail Subsytem. Can we purchase (1) one Premium license to enable the subsystem? Or do we have to purchase...
Hello DevNet, We're finally starting to leverage the Context Service for some of our UCCX customer, but at first glance we're finding that it seems to be very limited in terms of data available to the agents in the Finesse application. In particula...
Resolved! UCCX Database service alert/monitoring
Unfortunately we are hitting bug CSCvg58622 that cause the database to go OUT OF SERVICE, there is a fix but it will be a major upgrade and I'm not sure if I really want to do it.I was wondering if there is a way to get email alerts on that service o...
I am looking for a script or method that once an end user calls in and makes their selection the system asks the end users to confirm their selection. Example, end user calls in and selects option 1. The options would be the state county they live ...
Hello, I thought I'd post on here before I tear out any of my remaining hair that I have left !,The Reactive debugging has stopped working on the install of UCCX 9 (9.0.2.10000-71), I have several scripts loaded on the system which reactive debugging...
Dears, i have implemented PQ for one of my contact center and we are testing the below scenario: agent one -> attribute postpaid = 10, attribute prepaid = 7 agent two -> attribute postpaid = 7 , attribute prepaid = 10 Precision queueing, Cisco P...
Hi Guys pls Find Attachment , UCCX 11.6.1 Team configuration shows nothing , even-though the supervisor capabilities view show the active supervisor in the Cisco unified CCX Supervisor Pane Also My 10 Agents show up in the Cisco unified CCX Agent i ...
Hi, We have a new installation for Cisco ECE. We have integrated already with UCCE. While we are trying to login with agents we are getting error as "You have not given access to any console. Please contact administrator". Agents already has requir...
Hi Just wondering if anyone knows how to configure 'automatic import' feature in Cico CCX campaign configuration (CCX > subsystems > outbound > campaign > ?) Thanks
