Hi there, We are on a configuration process of uccx 11.6 .we craeted agents,phone CSQ trigger, and also mapped the trigger to an external number so that one can call from outside the network. We get call when calling from internal phones,we are getti...
I am facing issue with the Cisco Finesse Login Getting an Error msg, "The Device associated with that extension or dial number is invalid" We are using Cisco Finesse Version 10.5 Cisco ICM 10.5 Cisco CUCM 10.5 We configured PG1a as CUCM in ICM wi...
Is there a way to restrict a Supervisor from seeing every skill group in the system in UCCE Web Administration Supervisor Login for Agent Re-skilling? I am using UCCE 10.5.
Hello All, UCCX: 10.6(2) One of our users who runs reports is having an issue loading CUIC after he logs in. After this user logs into CUIC, he is able to see the navigation panel on the left-hand side of the page. But, in the middle pane he se...
Hi, I trying to read a XML document. I need the value onCaller_Mail where onCaller_Group=A and onCaller_DN=5002 (see xml sample at the bottem) I tried: response=get XML Document Data("//onCaller[(onCaller_DN='"5002"') && (onCaller_groep='"A"') ]/onCa...
Does anyone know the mechanism Finesse uses internally to check the reachability of an agent? I am asking because we are getting some reports of agents on VPN (AnyConnect) getting disconnected from Finesse. Is there something like a timer which e...
Hello community, We are planning to move from UCCE 10.5 to version 11.5. We are aware of the upgrade process, however, shall we resize our solution to get rid of some nodes ?I mean version 11.5 should offer more capacity, should we revisit the system...
Hi all I define a variable named "vRemoteParty" ... with String typein order to store the return value of "7748" I got the following result via the UCCX debugger ...Result: U"\u3737\u3834"suppose it is result: 7748 ... So. how can I convert this unic...
Hi folks, Have strange requirement of customer. Customer should be allowed to dial from Finesse only NOT FROM Cisco IP Communicator. Myself tried my knowledge but couldn't trace out. Any suggestions or inputs would be appreciated. regards, Ritesh...
Hello, we need to migrate an ucce version 10.5 to ucce version 11.5We need to know the specific steps, step by step about everything we need to consider for the upgrade.
I have send RequestXccCallMediaForking request to router and successfully get below response. <?xml version="1.0" encoding="UTF-8"?><SOAP:Envelope xmlns:SOAP="http://www.w3.org/2003/05/soap-envelope"><SOAP:Body><ResponseXccCallMediaForking xmlns="htt...
Dears, We have installed cisco WorkForce Optimization Quality management 11.5 and I started Postinstall of external SQL server after that when I reach configuration of Recording Path I left it internal and error shown as below: Please Advice. ...
Hi All, Agents are getting certificate error when they go to Recordings tab that is integrated with AQM. We recently upgraded our AQM to the lates version. Once they accept the certificate it works fine but customer wants to remove that permanently. ...
I have Express enhanced 7.2 UCCX I have my promtps carved into 1 minute lengthes so i can do different things based on the time in queue. what I would like to do is under the resource select step I play the prompt then check stat...
I have a dashboard, with two reports, using permalinks that is displaying "Error fetching datasource info." instead of the reports. The dashboard needs to be open to everyone, so authentication was not chosen when creating dashboard. If I'm logged i...
