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Hello- I am having an issue trying to to embed a custom CUIC live data report in Finesse 12.0.1, I have seen in documentation how to add historical data but not Live data.

m-payne
Level 1
Level 1

We are trying to configure an embedded CUIC report to display in Finesse, we receive an error when the report attempts to load.

 

View ID:99E6C8E210000141000000D80A0006C4 not found

 

Example of XML data

 

<!-- HTTPS Version of LiveData Gadgets -->
<!-- AGENT REPORTS: 1. Agent Default view (default) -->
<gadget>https://xxxx:8444/cuic/gadget/LiveData/LiveDataGadget.jsp?gadgetHeight=310&viewId_1=99E6C8E210000141000000D80A0006C4&filterId_1=agent.id=CL%20teamName</gadget>

 

Is there something the needs to be removed from the gadget xml data to allow it to load? Thanks in advance!!

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