Hi Guys, I am trying to run a query that joins Route Call Detail and Termination Call Detail. For example; I need to pull pv1 and pv2 from Route call detail with a CallTypeID = 5043, at the same time, I need to pull AgentPeripheralNumber from Termina...
I have one Contact Center team that is using CAD Software. Have version10.6.1.2011. Installed on Windows 10. It is installed with Compatibility Modes set for Windows 7. Seems to work with Windows 8 compatibility. The phone models are 7965. I know CAD...
Currently we are running UCCX 8.0.2 and have a multi queue help desk. Agents have multiple skills assigned to them. We have a request right now that a prompt be added to just 1 queue that will raise the priority of that call and only affect that qu...
I would like to enable SSO in UCCE 11.6.The current deployment model is 4000 Agent and this requires a standalone IDP Server.Because we only have 300 Agents i would like to change the deployment model to 2000 Agent because this allows a co resident I...
Hi AllFrom a Supervisor I trying to Start Monitoring a Agent in Talking State, but I have the follow error: Agent device does not support Silent Monitor. (CTIError=88047) - Agent and Supervisor have Built in Bridge Enable- Agent and Supervisor , in t...
We all know that CUIC has 8000 row of data limitation for Historical Report and 3000 rows for Rows for Real Time Reports. Does this has changed in 12.0? If so could you please share any reference doc as I couldn't able to see in Cisco websites.
Hi Guys We are trying to make REST API calls in UCCE 11 over HTTPS.The Developer reference guides mention HTTP but not HTTPS, has anyone had any success with HTTPS? Any help would be massively appreciated.Thanks and Kind RegardsImran
All, Using CVP Standalone (v12) with bridged transfers, we have encountered a reporting problem. If we look only at call reports from the IVR side we have no mechanism to 'count' the number of attempts on the CUCM side and the condition on the far en...
Hi guys, Sorry if the title is not clear, but I am confused for one point Before one project I had CUAC Buisness edition server was installed in server 2003 and one client software installed in windows 10 so there is a client and server! But today I ...
Hi Folks, We have CCX 10.6.1 with Finesse. One of our newly added supervisor is not able to perform Silent monitoring while other supervisors are working fine on other extensions. On Finesse it gives us the error Agent Device does not support Silent ...
We have a request from our users to being able to control the time of day and days of week without reaching out to us to modify the script. Is there a way to do this? UCCX version 11.6.2
Hello Experts , We have an existing UCCE 10.5 solution and recently we upgraded the CVP version to 11.6 . We built new VMs for CVP 11.6 and were trying to integrate it with existing setup hence presently both 10.5 and 11.6 version of CVP exists . cur...
We have a script that that should loop through agents until no one is available and then roll into the next queue, for some reason it fails to loop through all agents we have about 6 skill levels with 2 agents at each level. Just wondering if there i...
Hello!Is It possible to modify the time for the alert that is showed up in finesse to take or decline direct preview calls? Regards
Hey experts, i have just started learning Cisco VOIP, so i found out one of the major thing is CUCM, so can you please recommend best and easy way to learn CUCM, you can recommend any guide or anything, I would really appreciate anything, So please s...
