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We have multiple customers that recently approached us on how to change the Domain Name within their PCCE System.  The company has changed name or merged with another company now requiring this change.  In UCCE you would do a tech refresh upgrade and...

Hello everyone, please help, as I can add an attachment to be able to perform live supervision, I have this error when I agree with the attachment I wish to establish:CallMonitorCiscoRemoteCluster The extension provided is not valid in the cluster of...

Hi all, I have a customer with UCCX v11.6 who wants to provide callers with an option to make bill payments using the IVR script with DTMF dialling. The customer is in the United Kingdom and the SIP trunks are provided by BT utilising the Semafone se...

Hi All,Now we stay on UCCX version 12.0 and after we upgrace UCCX to version 12.0 date format of CUIC change to MM/DD/YYYY but my customer would like to use format DD/MM/YYYY ,How we can change date format on CUIC app?Thank you

Hello , i am using uccx api to change application paramatres ; first getting application info with using ; https://developer.cisco.com/docs/contact-center-express/#!get-application-with-script-parameters then modifiying some parametres with using ; h...

When trying to configure socialminer in UCCX it gives me this message"An unknown error occurred while performing the operation. Please check the logs for more details." 

We are experiencing an issue in which Finesse calls are being dropped from finesse after caller input of a Unity Call handler. Agents in Finesse use the "Make a new call" option in Finesse to call one of our ACH department handled by a Unity System C...

Hi all,I'm trying to use the "Transfer" element in CVP Call Studio but no luck.What happens is that when the application is running is that the VVB triggers a SIP REFER to CVP, but CVP right away returns "488 Not Acceptable Here". No idea why. Here i...

I need to display a toaster Notification on agent state change for a specific Not ready Reason code. I am looking for some help that how i can use Finesse.ClientServices.Toaster class in custom gadget javascript and this notification should be not an...

Is there a way to show the CSQ Name when the phone is ringing an Agent so they know what queue the call is coming from?  I have agents in multiple queues and they need to greet the customer a different way depending on the queue.  They do see the que...

We are a UCCX 11.6(su2) shop and I have a user who is asking if it is possible for CUIC to be connected via an API to an outside software resource?  The data would feed into a Tableau Dashboard via the Office Of Data Analytics Data Lake.Is this possi...