HELP - Mysql and UCCX 7.x

[Brian Carscadden]

Trying to integrate a CRM App running Mysql 5.4 with UCCX 7. I know this isn't specifically supported, but others have stated they've had success...

I've added the ODBC drivers to the UCCX server and successfully tested the connection within the driver config. Added the data source to the Database Subsystem. Created a test app, added a DBRead step and attempt to select the Data Source Name ... but it doesn't appear. Tried to refresh the database schema, but no luck.

Any ideas greatly appreciated.

[matt.frenaux]

Hello Brian,

I meet exactly the same issue since an upgrade of UCCX 5.0(2) to 7.0(2).

Did you find a workaround ?

Regards

Matthieu

[matt.frenaux]

I've found the workaround myself, maybe it can help someone upgrading UCCX 5 to 7.0(2) :

If ODBC connection is successfull but DbRead & DbGet step doesn't work anymore, you have to delete the ODBC connector and the database source in Subsystem > Database. Then, re-create them with another name ! and of course update the DbRead step in the scripts.

If you don't change the name in Subsystem > Database, it does not work.

I guess that it's a bug.

Regards

Matthieu