Contact Center

CCX version 8.5 agent trying to log in getting the following error.Cisco Agent DesktopThe password specified is invalid.Retry or Cancelpasswords are verified by AD - tested network access and it works.tried the same password on another user account -...

Trying to integrate a CRM App running Mysql 5.4 with UCCX 7. I know this isn't specifically supported, but others have stated they've had success...I've added the ODBC drivers to the UCCX server and successfully tested the connection within the drive...

Hi everyone,Where get i demo license CUIC 9.0?                 

. When I  am geting call on CTI OS agent desktop, the caltype is appearing as PREROUTE_ACD_IN instead of the last calltype used by the script. I have different calltype for each cuctomer option. I was expecting this same calltype will appear on callt...

  Good afternoon,Has anyone in the Cisco environment had experience with bringing message board capabilities to the agent desktop..I have one CSQ that has requested seeing agents available and call Que's somehow right from the CAD without going to an...

Hi ,We are running ucce 8.5 with CAD 8.5. When i tried login to the CAD got the below error meessage. Tried with uninstall & install but no go.Thanks in advance

Hi team, I have a CCx Express 7.x working properly. There are some queue configured, but in a queue I ´m with the follow problem: - Everybody can answer the incoming calls, but only one agent is not receiving the incoming calls via trigger; - The age...

Hi,Wondering if it is possible for agents to have a group chat feature into Agent Desktop. Right now Agent Supervisor can "chat" multiple agents at one time. But it is not possible for the reverse scenario, where 1 agent wants to chat multiple agents...

Hi,I work a lot with uccx and I would like to know if some people have any free non-trial  wav edit software.Of course, compatible G711 ulaw, etc.. for uccx                  

Helllo,Does anyone have an idea how to integrate UCCX 8.5 Premium with OTRS (Open-source Ticket Request System)?I need to have system that opens ticket automatilly when agent answers the call.I am new in UCCX so I do not even know where to begin... S...

Hello ProsThis is our first UCCX live environment and among the issues we have faced is the fact that we haven't found a way to "easily" (that means not through pure SQL queries) access the dialing lists from the Outbound Preview Dialer once they hav...