Contact Center

                   just installed uccx 8.x server and i am able to login cli mode but failed to appication login(web login) .

Hi, one of agents received incoming call and his call dropped within few seconds and error on CTIOS agent desktop was "CTI Warning: call has failed because of network interruption". I investigated and got info from icm database schema that this error...

                   Currently my customer having 5 agents only. but historical reporting client shows old agents as well. Please advise how synchronise Config db and historical db.Thanks and Regards,Param

I just start working on a CCX 4 box, and notice that all production scripts are stored on the desktop. Is there a setting to point it back to the default script repository. Currently, any upload script in appadmin page is stored on the desktop which ...

I have a task where we have a 5 question survey that the caller will answer with a 1-5 answer. Simple ICM script but they want to kick it off without agent doing a transfer because they believe the agent won't always transfer the call. Anyone know ...

Hi Experts,I have  a working Contact Center Network for more than a year, until few days ago the Supervisor Playing of Recording stopped working.The error is "No Record Found for that Day"....any day actually.But we can see the recording (raw) in the...

Hi All,I have a few questions about WFO and in particular licensing for AQM and CR.1. If i purchase the AQM license (with the PRE lic) does the AQM licene include CR, or do i need to include the CR licenses also?2. Upgrading an existing UCCX 7.0 ENH ...

Hello all,I have a requirement where the customer has an existing IVR where Lotus Agents provides customer account information via HTTP repsonses. I have been tasked to build a ccx script which request customer to enter account number and zip code. F...

Hello,between the different WIM chat templates pages, there is the "off hours" template page.my question is that if i am not configuring anything in the calendars/ day labels/ shift labels, why should i face the 'off hours' page template when i am tr...

Hello, is it possible to prevent agent from modifying SLA manually? (right now, agents are modifying the SLA level of some activities on the Information:Activity pane, under the "due on", "due at")Thanks for any advice.Michal

Hi Members,In the HDS database there is a table Skill_Group_Interval where i have the value as NULL for the field RouterDelayQAbandTime for all the IntervalsDo i need to change any config inorder to get that data populated.From Schema I could find th...

Does anyone know how to to give standard users on UCCX V7 access to view historical reports , document id 51927 shows how to do it via the user configuration in the Tools>Historical Reporting Configuration page but the user configuration option is no...

Hi Guys,My Customer have UCCX 8.0.2. He needed did change prompt and when He try to do upload the new script, appear the message: "error while handling the request". Any have idea who solve this problem? Thanks,Wilson