Help with VM scripting

[karenclark_brown]

we have created a script with VM in queue and play back.  Once the agent plays back their VM that has been delivered to them, we want them to be able to "save " or "forward" the vm over to unity.  We have created the routing rule that delivers the call right to the VM, but we can not get the message to play.  Any suggestions on how to do this?

I have tried  Place Call, Consult Transfer and call Redirect and none seem to get the message to play in the Unity VM.                  

[Gergely Szabo]

Hi,

did you try the "Play prompt" step? I would probably add a "Place Call" step, and add this "Play Prompt" step to the Successful branch of the "Place Call" (unless some DTMF is requested, but you can send DTMF with the "Send Digit String" step.

By the way, what is the reason of using Unity here? UCCX would be perfectly capable of recording and sending messages. Just being curious.

G.