Historical Reporting retains all old agents

[mbandw]

In CRA 3.5, The agent detail report has all old/inactive agents that no longer exist in call mgr. or icd. The pain is that having to weed out all old agents when trying to report. Where does CRA pull this info. from? How can I update it to get rid of all old users? thanks

Steve

[yogeswar]

Hi Steve,

Hope you are running

CSCed73068 - Old resources appear in Historical Reporting Client

Release Notes

When a resource name is changed or deleted, the old name still shows up in the

Historical Reporting Client's "Details" tab. Currently, this is a result of a

desired function for Historical Reports. However, this causes confusion as when

a resource is deleted, the deleted resource still appears in the "Details" tab.

A recommended feature enhancement would be to allow a more defined 'sort' of the

resources that appear in the Historical Reporting Client's "Details" tab. Current,

all resources (new or old) are lumped into one list window within the client.

A better sorting method between 'current/active' and 'old/enactive' resource

would allow for less confusion when running historical reports.

The above DDTS will be fixed in CRS 4.x.

Regards

Yogi

[amaia.lesta]

Dear Yogi,

We are using the version UCCX Premium 5.0(2) and we have the same issue. We delete old queues but they still are seen in the CRS Historical Reporting Tool, which is very confusing for us.

Has anything be done in this version to avoid seeing old parameters?

Thanks a lot for your help

Best regards,

Amaia