Contact Center

Hello,I have installed a Cisco CRS for Unified CCX (version 6.0) on the same server with a Cisco Call manager (version 4.3(2)). But cannot access to the application administration page of the CRS Solution. The message "Unauthorized" appear.Can you He...

My client requires their IVR application to be able to place outbound calls to callers, as part of a callback feature we've implemented for them. Some callback numbers may be long distance and client matter code is required for all long distance call...

I have entered CCX licensing hell.Our customer had a co-resident 4.04 Enh pilot, which was originally a 3.0 configuration. In following the install document I uninstalled CRS of the CallManager, installed a new copy of CRS on a separate server, I tri...

I have a script that uploads prompts to the repository for HA prompt redundancy when prompts get updated. About half the time the script step where it authenticates the user for uploading prompt times out and causes the script to fail. Any ideas on...

using IP IVR 4.0Trying to use a script, which prompts callers for account number. Store that info as a variable. Need to attach it to the end of an http address... (eg.. "http://XXXmainframe:1111/AAA/XXESP?number=xxxxxxx") Then we need to get the...

Hi,I wrote a script which is initiated by HTTP trigger(HTTP request).This script then makes an outgoing call(using place call) announces a prompt to called party and then disconnects.It is also supposed to update the call result in the CRS database, ...

Hi Experts,Is there a way where a script can be created so that I can give the department supervisor access to change the "Time of Day" as per their requirement?Normally the script runs from 8AM to 5PM and there are days when the department needs the...

A) The dev. guide saysSample Code in the CTI OS Toolkit 4-80.NET Samples 4-80Sample Usage in Visual Basic 6.0To use these 2 VB code smaples above - what should the customer buy for development environment?B) What MS development do you recommend for ...

I have a customer who is saying that some functionality has been broken during recent changes to their system. She is claiming that call center agents used to have a "divert" button on their phone that would send a call back to the queue and make an...

Hello,i installed and configured the CRM Connector for MS integation for UCCE 7.5. The CRM schema has been extenend with the Cisco Contact Center functions. But the Fields for AgentID and Password in the UserTab are greyed out (Admin Only section) - ...

Hi,I setup a new outbound campaign in ICC 7.0 with a new query rule and import rule. The problem is I can see the import table in the database but not a DL Table for this. I tried it several times, but always the DL table is not create in the databas...

What has your experience been for the reactive time and recovery time for UCCX's HA failover to occur? Let's say someone disconnectes the ethernet cable on the primary? How long does it take for agents to failover and how long before calls start proc...