02-10-2006 12:06 PM - edited 03-13-2019 11:29 PM
I have had a number of agents complain that when they place a caller on hold, and then pick them back up, they can no longer hear the caller.
Where to start troubleshooting..
Lee
02-10-2006 12:44 PM
Are the agents colocated with callmanager and CRS on same site ?
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