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Hi,I am using IPCC Express Enhanced version 4.0(2)_Build005.I would like to know steps to configure dedicated recording and monitoring server for the same.Can anyone help me here?Thanks in advance.

The version for ICM is 6.0-sr5 and IPIVR is 3.1(2)sr3.Our current anti-virus s/w is McAfee VirusScan Enterprise 7.0, I am wondering if McAfee VirusScan Enterprise 8.0 is supported with the versions of IVRs and ICM that we have.Any helpful suggestion...

Dear Team,as we know, we can use "Get Reporting Statistic" step to get the position of ICD queue for each customer call. Is it possible for the IPCCExpress system to know how many agents log in the queue? We need to program different call flow proces...

In my script I use steps "Recording" and "Write Document" to record the conversation of an agent with a customer. In our lab all works fine, so scripts are ok. But at our customer CRA server this script creates empty wav files, i.e. 58 bytes. Did any...

we have ipcc express 3.5.2.There is requirement where in customer wants to use time of day and day of week in the script for saturday and sunday to play a message and call has to be disconnected other days the call has to land to the csq.Please let m...

we have ipcc express 3.5.2.There is requirement where in customer wants to use time of day and day of week in the script for saturday and sunday to play a message and call has to be disconnected other days the call has to land to the csq.Please let m...

I just received the 4.0(3) upgrade CDs from Cisco. I received only 3 CDs in the kit. Is it possible to take those 3 CDs and do a new hardware install and upgrade from 3.5(2) to 4.0(3). The documentation indicates that I can perform this type of ne...

My customer use CTIOS agent desktop softphone (5.1).When I try to dial a skill that are no longer there, it will pop up with a CTI warning window says " IPCC Error (10144) No Agent (or supervisor) is available to take your call".Is that any way I can...

I need to queue a caller to a second queue after sitting in the queue loop of an initial queue. I would like to do this by changing my csq variable, and goto'ing back to the same select resource step (so that the queue loop logic can be executed agai...

Using IPCC express standard 4.0(3)I have a scenario where I need to accept an incoming call (first script), put the caller on hold or in a queue, page overhead announcing "there is a call for john doe". I then need to have a user go to any phone and...

Hello,I realize that LDAP server must be first configured and running before CRS and IPCC Express can be installed. However is it possible to have both running on the same server? Thanks!

Can anyone confirm why DTMF tones can't be passed from the Dial-Pad in CAD when transferring a call?I also thought it was interesting that you can't use * or # as digits in the Agent Directory.

The CTI ports in our IPCCX 3.5 installation have been implemented using 300 numbers from our DDI space. This seems to be an inefficient use of DDI space, as CTI ports are not dialled directly; the CTI Route Point redirects the call to a CTI port.Is i...

Hi allI configured my CADs to be in stealth status while receiving calls, so a launched application can be in focus. Then when agent presses transfer button on the phone, CAD leaves the stealth status and appears in task bar like its opened, and when...