Contact Center

I am new to IPCC and Scripting and need some guidance. My company has a call center and LD T1's from Qwest. The LDs terminate on a 3660. When a customer calls in and selects menu option 1 then option 1 again they should be routed back out to an outs...

Hello,We cannot display "agent names" only their numbers on the CTIOS Supervisor Softphone 6.0 application. Any ideas on why this would be , we are using IPCC Enterprise V6.x.RegardsScott.

In a co-resident installation in which CCM server must be installed the IPCC, in the publisher or subscriber

I have a customer that needs agents to use their cell phones. Cisco recommmanded Metreos Remote Agent application as the solution. Does anyone have an expereince with that or any other product which would support this scenario?Chris

I'm trying to determine which version of IPCC Express we have - Standard or Enhanced. Some information indicates we have standard, but we purchased additional agent licenses and not all "features" were enabled. Is there any easy way to tell? Also, is...

Hi all. This is the issue I need help on.I've an IPCC enterprise site with a duplexed ICM and the Outbound Option Component (with, obviously, a Dialer). Now I've another remote site which has another CCM cluster and a PG (the central controller remai...

Has 4.0(3) been put on hold? What is the current available IPCCX release, is it 4.0(1)?Chris

I am looking for any configuration help with interfacing IPCC Express with Nuance Vocalizer (TTS). I have the MRCP on the IPCC server registerd and "in-service", but my sample script isn't returning any text (dead air). I worked with Nuance recently ...

Hi all,i've a big problem,i've created a script for CRS Applicationbut if i insert in my script the object: SETand in the definition of a variable i use a java method, during the application update i receive the following error "Application notificat...

What is Ent Queued on perskg22?Official answer from CiscoTotal QueuedThe number of tasks queued to the group by the CallRouter and the local ACD queue.Derived from: Skill_Group_Half_Hour.RouterQueueCallsToHalf + Skill_Group_Half_Hour.CallsQueuedToHal...

We have a issue with the agent, a call is routed to an agent, which then appears 25 times in rapid succession, finally being reported as 25 missed calls. The call is inaccessable from the screen, and the call drops on the calling end. This seems to...

I have installed the supervisor desktop and the agent desktop on my PC which run Windows XP SP2I can login to cisco agent desktop and supervisor desktop.Howewever, when I try to select the team (both the default and the one created) from supervisor d...

Hi i've IPCC express standard version,in the IVR script i cannot use every java command,for example: if i use any java methods, i receive an error during the script application config.xxxx.length() cannot be usedxxxx.substring(x,x) cannot be usedanyb...

Hello,I want to create a script to call somebody and to play a prompt to him.it seems to be simple ...I defined these steps :- Accept - Place Call Parameters : ext:"501", Contact :cont, Call control group id : 0, if Success ->- Delay 2 sec- Play pro...