What happens if all the CTI ports are in use? What happens to the next call coming in? Does it get rejected? Also, is there a calculator to determine how many CTI ports are required for a call center?
I'm looking for a list of approved server hardware for CRS 4.0(3). I'm currently running CRS 3.5(2) on an HP DL380 G2. I'm going to upgrade our 3.5(2) install on new hardware to version 4.0(3). Are all the new DL380s G4 & DL320s supported. Also d...
I have installed 5 agents on a system who are part of a distribution list for group voice mail delivery. The problem is that when the agent attempts to retrive the voice mail via View Mail, the phone disconnects as soo as the agent takes it off hook...
I've been getting the following messages for the last week as soon as I successfully log in to Historical Reports:All available licenses are in use by other client machines. Please try again later and check the log for error 5116I've rebooted the se...
We are building IPCC with ICM 6.0 SR3, CCM 4.1, IVR 3.5(3). Our customer requires that agent can change own status from NotReady to NotReady. That is to say, they configure some reasoncode for NotReady state, and agent change NotReady(ReasonCode=111)...
Hi folks, does anybody know how to validate if a file exist. Actually, all the script using a state in a xml file, doesn't test is this mlx file exist or if the content of the file is well formated. I made many test with the "exception goto" but it d...
Has anyone ever seen the ICD Statistics windows not refresh properly. We had an agent take 50 calls and her ICD Statistics windows (Real time window on the agent) was only reporting 17. Any ideas?
Hi,I currently have a customer who have an IPCC Express handling arround 6000 calls per day, 2 days ago my customer have a volume of 10000 calls on the hole day, and on peak hours callers and agents experienced communication problems with like call c...
