How can I count Dequeued calls

[Mark Verwey]

I have 3 queues, Critical, General, and City.  I can through CUIC see how many calls were handled by Critical and General, however all the City calls are dequeued right after they are set because these calls are transferred out.  I have run multiple CUIC reports and none of them will count these calls.  Attached is a screen shot of the script.

[Mark Swanson]

If you want to account these calls, you can simply -marked- these calls as handled using the 'Set Contact Info' step. Leave the Contact as -Triggering Contact- but under the Handled attribute, change the value to "-Marked-". These calls will be considered handled when you redirect them to CityMaintenance, regardless what happens to the call.