About Mark Verwey

Mark Verwey · ‎06-15-2018

Waiting on a call back from TAC, cant get IE to work period with Finesse, it starts the login then fails to allow some of the SSL3 certs. Any suggestions for a fix? I have looked and found a couple of work arounds that Cisco says work, but they don't work.

Mark Verwey · ‎06-14-2018

Apparently it was automatically upgraded sometime either last week or over the weekend to version 67. According to the link you included TAC has to run some script to fix this, or have they published a COP file to address issue. Currently the users don't have Firefox installed, and for some reason the company doesn't like that browser either. I haven't had any good success with IE in a while. Any other suggestions?

Mark Verwey · ‎06-14-2018

Update, I had the user that is having this issue log into Finesse on another persons PC and the same thing is happening. Nothing loads for the user stats, then they told me there are several others that are having the same issue and it all started this week. This is starting to sound like a PC issue, maybe something got installed over the weekend by our security team that is blocking the screens from loading properly or its a problem with Chrome. I will again try and get Firefox loaded to see if that resolves the issue, other than that does anyone else have any suggestions?

Mark Verwey · ‎06-14-2018

actually the user is logged into several queues and there are others logged into the same queues as well. I will ask them to try logging in using Mozilla if I am able to install it. Currently the user is using Chrome as their default browser because IE wont allow you to get beyond the security SSL3 stuff. IF that gives the same result then I will have them log into another PC and try that.

Mark Verwey · ‎06-13-2018

I have a user that until today hasn't had any issues with Finesse logging in, taking calls, or seeing queue information. This morning however they can log in and takes calls but the queue information screen just sits there saying loading.... I have logged them out, logged them back in with no changes. Had them check with other Finesse users and they weren't having any issues seeing their queues. The system is HA CCX version 10.6.1 and the Pub is the active server and that is the one they log into.

Mark Verwey · ‎05-30-2018

Thanks for this information, I will collect as much as I can before I open the case with TAC. The phones are located across our entire campus. Most aren't connected to the same switch but they are all the same model switch (Cisco 3850). We never had this sort of problem with the Cisco 7942/62 series phones. About a year ago we upgraded all the phones to 7841's which is when this issue started occurring. At first I thought it was just an isolated incident with a phone that was bad from the start. But in the past year we have had about a dozen phones do this and the problem does seem to go away if we replace the phone.

Mark Verwey · ‎05-30-2018

I did the firmware upgrade to 12.1 and was hopeful but after about 3 hrs the problem showed its ugly head again. I guess now its time to open a case with TAC. Wish me luck...I will update this post once I have a solution in place.

Mark Verwey · ‎05-22-2018

We have started having some of the 7841 phones with multiple lines configured on them have the first line (top left on display) suddenly disappear then reappear. The other lines don't do this. However when this does occur the phone does allow you to answer a call regardless of if you pickup the handset or use the speaker or headset button. It will ring then go to voicemail, the calling party thinks you just didn't answer the call. This has happened to a couple of these phones, we have rebooted them and they started working properly and also done a factory reset on them. Regardless of what we do, after about a month they do this until the phone is rebooted or reset. I am running firmware version sip78xx.11-7-7-17. I have other phones running version sip78xx.11-0-1-11.

Mark Verwey · ‎03-30-2018

I guess thats part of my problem here, I dont know which logs to look at. I'm guessing you are talking about pulling logs via RTMT from the CCX server. WHich ones should i be looking at to see whats going on with the script?

Mark Verwey · ‎03-29-2018

I had a bad URL yesterday while testing, Now I have a working URL and put it in the String array. When I debug now, it fails at the same step; Make REST Call. Here is the error that pops up " Exception: Illegal character in query at index 61: http://servername123/api/ivr/useraccounttstatus?=phoneNumber=<phoneNumber>?AccountStatus=" The count is the variable phoneNumber that I collected when the call came in as ANI. In the step just before the Rest call step I set the phoneNumber to = the ANI, which I see in the variables field is set correctly. Any idea why its not putting the phone number in the variable spot?

Mark Verwey · ‎03-28-2018

Finished the script with the editor and passed the validation, saved it to the CCX server and started a reactive debug session. When it came to the first Make REST Call step it fails, here is a screen shot of the error I'm getting. Not sure where to look?

Mark Verwey · ‎03-21-2018

I had completely forgotten about using Switch Step, thanks works like a charm.

Mark Verwey · ‎03-21-2018

I have a script that I am getting string variables from an API call, then need to run a check to see which value they have been set to, they can be either a P, E, C, B, or empty. I have written the script with 5 IF statements, one for each variable with the false for all but the last one sending that to the next IF statement. The True side is when there is a match. Is it possible to combine all 5 of these IF's into 1 statement? The variable I collect is a String value and I don't know of anyway to do this currently, hoping someone else does. Mark

Mark Verwey · ‎03-14-2018

I just ran the DNA and found the problem, I should have checked this before I asked for help. I had a mask set RG for that site. I removed it and now it works the way it should.

Mark Verwey · ‎03-14-2018

I have the ANI set at the phone EPNM.

Date Registered	‎12-12-2011 06:47 AM
Date Last Visited	‎07-11-2018 12:38 AM
Total Messages Posted	143
Total Helpful Votes Received	10

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Re: Finesse Agent logs in ok cant see a...

Re: Finesse Agent logs in ok cant see a...

Re: Finesse Agent logs in ok cant see a...

Finesse Agent logs in ok cant see any q...

Re: 7841 SIP Phone line disappears then...

Re: 7841 SIP Phone line disappears then...

7841 SIP Phone line disappears then rea...

Re: Make REST Call??? CCX 10.6,1

Re: Make REST Call??? CCX 10.6,1

Re: Make REST Call??? CCX 10.6,1

Re: UCCX Scripting, working with variab...

UCCX Scripting, working with variables ...

Re: SIP Trunk Outbound Caller ID

Re: SIP Trunk Outbound Caller ID