I totally disagree with you and by your sarcastic response you haven't got a clue.  I work for a company that has multiple support contracts with Cisco, we spend an average of 5 million a year on new equipment and service contracts annually and we still have issues getting that same driver file for the USB cable that comes with the routers/switches.  ... View more

It was already set like that, because some of the phones have 2 separate numbers assigned to them.  .I have a 7841 phone, I configured it as a generic phone with a random number in our system.  I created a Phone Service for the Extension Mobility.  Next I created a Device Profile for a user, and assigned the extension to that DP.  Then went to User Management/End User, looked up the user.  On that page under Device Information, if the phone wasn't using EM I would have added the device in Controled Devices but I don't have anything there or listed as Available Profiles.  I do have in the CRO Controlled Devices Profile the Device Profile I had created earlier. Then under Extension Mobility I have the same Device Profile in Controlled Profiles, Then in Directory Number Associations I have the Primary Ext and IPCC Ext as the same.  The next section is Mobility Information, I checked the Enable Mobility but not the Mobile Voice Access.  The rest of the settings weren't changed from defaults except for Permissions Info.  Their I have a Standard CCM End User with a couple or Roles assigned to them.  Then back to the Device/Phone, I enabled Device Mobility in the Device Information box.  Then under the Extension Information box I checked the Enable Extension Mobility.  If the user is logged into the EM ext the Current End User Profile shows the end user profile that I created.  The Current Device Profile shows the DP that I created for that EM agent.If the agent has logged out then only the Extension Information, Enable Extension Mobility is checked and all other fields are blank.  If the agent logs into the phone its good the phone becomes that persons extension as if they are assigned that device.  THen they go to Finesse and attempt to log in and they get the following error:  "The device associated with that extension or dial number is invalid."  I'm stuck at this point, did I miss something? ... View more

I understand how to add the EM settings to each of the phones that agents will be able to use.  What I'm not sure how to do is associate each agent under End user where you associate the extension to the agent so that CCX will recognize them. ... View more

Waiting on a call back from TAC, cant get IE to work period with Finesse, it starts the login then fails to allow some of the SSL3 certs.  Any suggestions for a fix?  I have looked and found a couple of work arounds that Cisco says work, but they don't work. ... View more

Apparently it was automatically upgraded sometime either last week or over the weekend to version 67.  According to the link you included TAC has to run some script to fix this, or have they published a COP file to address issue.  Currently the users don't have Firefox installed, and for some reason the company doesn't like that browser either.  I haven't had any good success with IE in a while.  Any other suggestions? ... View more

Update, I had the user that is having this issue log into Finesse on another persons PC and the same thing is happening.  Nothing loads for the user stats, then they told me there are several others that are having the same issue and it all started this week.  This is starting to sound like a PC issue, maybe something got installed over the weekend by our security team that is blocking the screens from loading properly or its a problem with Chrome.  I will again try and get Firefox loaded to see if that resolves the issue, other than that does anyone else have any suggestions? ... View more

actually the user is logged into several queues and there are others logged into the same queues as well.  I will ask them to try logging in using Mozilla if I am able to install it.  Currently the user is using Chrome as their default browser because IE wont allow you to get beyond the security SSL3 stuff.  IF that gives the same result then I will have them log into another PC and try that. ... View more

Thanks for this information, I will collect as much as I can before I open the case with TAC.  The phones are located across our entire campus.  Most aren't connected to the same switch but they are all the same model switch (Cisco 3850).  We never had this sort of problem with the Cisco 7942/62 series phones.  About a year ago we upgraded all the phones to 7841's which is when this issue started occurring.  At first I thought it was just an isolated incident with a phone that was bad from the start.  But in the past year we have had about a dozen phones do this and the problem does seem to go away if we replace the phone. ... View more

I did the firmware upgrade to 12.1 and was hopeful but after about 3 hrs the problem showed its ugly head again.  I guess now its time to open a case with TAC.  Wish me luck...I will update this post once I have a solution in place. ... View more