How to Add Do-Not-Call list in a specific outbound campaign

[muzammelhaque]

Hi,

I want to add a do-not-call list in a specific outbound campaign not for all the campaign those are enabled in the outbound dialer.

ICM version 7.1.4.

can anybody help me.

Regards,

Muzammel

[ivillegas]

Refer to the following document to add do-not-call list in outbound campaign:

http://www.cisco.com/en/US/products/sw/custcosw/ps524/products_tech_note09186a00802d97a1.shtml

http://www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps524/data_sheet_c78-453961.html

[muzammelhaque]

Hi ivillegas,

Thanks for your reply. I have this doc and already configured & running Do-Not-call list but the problem is once I configured this Do-Not-Call list this list is applicable for all the campaign. We want to add a Do-Not-Call list only for the specific campaign.

Kindly suggest me.

Regards,

Muzammel

[Frank Mertens]

Hi Muzammel

I think this is also a special requirement that outbound can not handle. You are not able to assign a special Do-Not-Call List to a campaign.

But why does the customer wants that? If a person is on a do-not-call list he should not be contacted by any campaign or not?

Frank

[muzammelhaque]

Hi Frank,

Thanks for your reply. We have seperate campaign like CNS(customer notification system), by this campaign if customer bill reach more than 100$(just example)customer will be notified that your bill already reaches 100$.so we can not add this particular customer to do-not-call list for this campaign. but we can add this caller to do-not-call list for others campaign.

Regards,

Muzammel