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How to allow the supervisor to see the recorded files in Monitoring and recording WFO

tarek issa
Beginner
Beginner

i have configured everything correctly i can  c the agents recording on the agent descktops and on the server but i don't know from where to play them and the documentation doesn't mention anything please help

1 Reply 1

Anthony Holloway
Cisco Employee
Cisco Employee

What's your version?

In MonRec 8, it's a calabrio one URL (https://serverIpAddress:8448/calabrioone/login.html)

In QM 7 and lower, it's a Desktop application.

Sent from Cisco Technical Support iPhone App

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