how to associate an agent for working with two queues (voice + email)

[giovanni.cock]

hi, i actually have configured

-a voice queue, and one email queue

i would like to know how to configure the CRS for the following:

i want that the same agent could manage both types of information (voice and email), what do i have to do? in the same team...

thanks in avanced

[Chris Deren]

Simply include the skill the agent belongs to in both CSQs, or if you want  a seperate skill for voice and email, asign both of them to the agent.

HTH,

Chris