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How to build a complete solution of IPCC

tinajunjun
Level 1
Level 1

‎03-02-2011 07:03 PM - edited ‎03-14-2019 07:30 AM

There require 80 seat for the call center.

what devices are need?

what is the topological structure?

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Anthony Holloway
Cisco Employee
Cisco Employee

‎03-02-2011 08:00 PM

Hi.  Looks like you need to familarize yourself with the SRND (Design Guide).

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/design/uccx851srnd.pdf

Here is a high level of the components in a Contact Center call flow (source: SRND):

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