03-02-2011 07:03 PM - edited 03-14-2019 07:30 AM
There require 80 seat for the call center.
what devices are need?
what is the topological structure?
03-02-2011 08:00 PM
Hi. Looks like you need to familarize yourself with the SRND (Design Guide).
http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/design/uccx851srnd.pdf
Here is a high level of the components in a Contact Center call flow (source: SRND):
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