I have a customer that is wanting to track the number of times an option in thier AA is taken. Is there a method to do this, I know I can create an application that simply redirects the call but I didn't know if that was the best method.Thanks,Joe
Good day.After i've restarted the UCCX mashine,in the control center i have the "Unable to retrive the service details" and "java.lang.Null.pointer.exception" concerning to the recording and statistics service.But the service itself working properly....
Hi All;Please if someone can advise me for those two parts:1) When upgrading the CVP server from version 3.1.2 and CVP VXML Server version 3.1.2 to CVP server to CVP 8.5 and CVP VXML 8.5, then the CVP script that is running on the production env...
Hi The scenario I have is:150 agents, with 150 skill groups. Each agent has its own skill group, and he is the only member in that skill group.Dialer has 120 customers and they are refreshed on a daily basis. It means a different dialer list per day...
I got 2 IVRs and I'm trying to utilize the "write document" from one IVR to another. However, I'm having issues writing to the other box when I use \\IPAddress\c$\folder or even mapping a drive? It's complaining of incorrect user/pwd although both b...
Hi All,Here is the scenario. One of customer has DB which return the multiple rows of data by querying against one Field.suppose there is a Field "National ID Number" which fetches cutomers' more than one account like post paid customer , prepaid cu...
Hi,the cisco crs editor software on the srever is failing to open. The initialisation bar stops at initialising cluster manager at 51% hangs then the program closes after 3 minutes.If I try from a remote client I get an error message ofjava.io.IOExce...
Hi all,I have 2 servers for router: visible card connect to the network, private card connect to each other via cross cableAnd I have another 2 servers for logger: visible card connect to the network, private card connect to each other via cross cabl...
Dear,I want to change the ip address of private interface card on my rogger server running on icm 7.2.5.because that ip is in used some where else as well.but as per my understanding private interface is used for communication only in between rogger ...
The B200M2 and C210M2 servers now support up to 400 agents. Any plans for the MCS 7845 server to support up to 400 agents? Any plans to increase the agent limit from 400? I would like to see the agent limit increase to 1000 on the UCCX platform.
I've been having some users get logged out of CAD for no reason. Here is the jtapi log of when this happens. Any ideas on what might be causing this???929: Dec 03 14:42:36.306 CST %JTAPI-PROTOCOL-7-UNK:(P7-10.130.0.12) received Response: com.cisco....
Hi ,I am developing supervisor desktop application. I am using the ctiosdatagrid helper class for displaying agent information like agnet name, agentid, status .Uptill now i am able to display these things based on monitorstateAgentstate event.I wou...
Where Can I find the download for the Cisco Desktop Administrator 7.5(1)? I need to reinstall this, byt can't seem to find it anywhere with in the Cisco download pages.
I know that in this version you can create the agents directly in the server with the configuration manager.Is there a way I can configure them with another way like a web interface like IPCC system 7? I need to find another way to create agents with...
