04-17-2007 10:39 AM - edited 03-14-2019 12:46 AM
Hi All,
We have installed ipccexpress 4.0.4
Can some one help me out how to call Multiple CSQ's in the Main or Single script.
For eg
we have defined two csq on ipcc express server one for lotus notes and the second for password. We are defining CSQ based on Resource Skll group with longest avaliability.
Please reply as soon as possible .If you have any sample scripts for calling multiple CSQ's in one script, please send it across.
Thanks In Advance
Regards
Sandeep Karan
Solved! Go to Solution.
04-17-2007 12:12 PM
Hi,
From your post I understand you want to have one script with two CSQ?s where customers calling for password changes get queued in one CSQ and customers calling for notes problems get queued in the other.
If so, solution is simple, that is, assuming you allready have a way to let the customer select what they want to report (notes problem or password change) by a prompt menu.
Just create a string variable CSQ and two string parameters (e.g. CSQnotes & CSQpass). Then, in the outcomes of the prompt menu set the string variable CSQ to the value CSQnotes or CSQpass (depending on what choice the customer made), and then kick a goto to your main queuing script where you can use the CSQ variable you just filled.
This way you have a very easy script and just two parameters for which you enter the exact CSQ name in the application configuration window (ensure they match exactly).
HTH,
Leo
04-24-2007 01:21 AM
You need to use the Set Enterprise Call Info step instead with CRS 4.x.
Please rate useful posts.
04-17-2007 11:58 AM
We use nested Queues for one of our Applications as described in this Tech Note:
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00803d364f.shtml
Works for us, we have three queues nested in this fashion.
04-27-2007 08:59 PM
Thanks a lot ,
The link u provided has heled us a lot
04-17-2007 12:12 PM
Hi,
From your post I understand you want to have one script with two CSQ?s where customers calling for password changes get queued in one CSQ and customers calling for notes problems get queued in the other.
If so, solution is simple, that is, assuming you allready have a way to let the customer select what they want to report (notes problem or password change) by a prompt menu.
Just create a string variable CSQ and two string parameters (e.g. CSQnotes & CSQpass). Then, in the outcomes of the prompt menu set the string variable CSQ to the value CSQnotes or CSQpass (depending on what choice the customer made), and then kick a goto to your main queuing script where you can use the CSQ variable you just filled.
This way you have a very easy script and just two parameters for which you enter the exact CSQ name in the application configuration window (ensure they match exactly).
HTH,
Leo
04-18-2007 10:24 PM
Thanks a lot , the poblem got resolved and we are able to call multiple csq from main script.
I have another issue going on ,hope so u can help me out in this too.
The problem is as follows
We have installed ipcc express 4.0.4
Can Some one help me out how to get enterprise data on the agent desktop ( CAD)
To Elaborate more what i meant to say is
The enterprise data what i meant to say was
for eg
If a employee enters his employee number and the other information related to the employee should get popup on the cisco agent desktop.
We have a database consisting of the employee datails .We have scipts ready.We get the details on the cisco Agent desktop about from which queue the call is from, customer selected particular menu,amout of time spent on cti port etc is shown.
What I require is when a customer enters is employee no on hearing the menu prompt the details associated with that customer that is present in the database that should get popup on the cisco agent desktop
Anything Needs to be done on the scripting part or Agent Desktop Administrator or Is there anything that i must add.
Please do let me know.
Thanks in Advance
Regards
Sandeep Karan
04-20-2007 12:04 PM
Use the Set Data Type
HTH,
Leo
-- remember to rate helpful posts
04-23-2007 11:28 PM
04-23-2007 11:59 PM
What license do you have? Standard, enhanced, premium?
I believe the set enterprise is only available in enhanced.
HTH,
Leo
04-24-2007 12:27 AM
Thanks for Quick reply
we have Premium IPCC X 40 ports with HA, it should be there but we dont see that.
Any thoughts?
Thanks!
04-24-2007 01:21 AM
You need to use the Set Enterprise Call Info step instead with CRS 4.x.
Please rate useful posts.
04-24-2007 01:34 AM
04-24-2007 01:48 AM
What is the script trying to do? Is it integrated into anything else, e.g. ICM?
04-24-2007 02:06 AM
It is not integrated with ICM.
This is what we are trying
We have one table (Employee)in SQL Database.
As the employee enters his employee number on hearing the prompt"please enter ur employee number"we want the relevant information of this employee to get popup on the screen of the agent desktop as soon as agent answears the call .The "Employee " table consists of the employee id and employee extn.
04-27-2007 09:08 PM
Well we have done it.
By using Set enterprise Call Info Step.
when We placed this node after checking agent status , we were able to get popup.
Thanks for the help.
Regards
Sandeep Karan
04-27-2007 09:02 PM
Thanks for explaining the way we wanted it..
Thanks a lot lot lot
Regards
Sandeep Karan
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