How To Check Concurrent IPCC Enterprise Premium Agent License on UCCE 9.0

[subagyobagus]

Hi,

I have customer that has implemented and running UCCE 9.0 with 100 agents.

Now, they want to addon their agents up to 200 agents.

How I can check their existing license before addon license and after addon license?

Especially how to know existing agents licensing?

That things to get proven for our customer.

Thanks in advance.

[deepaul]

UCCE does not have software enforced licensing, its 'paper license'. You would need to check the order details to know the licenses the customer is entitled to.

regards,

Deepu

[subagyobagus]

Hi Deepu,

Thanks for answer.

Regards,

Bagus

[subagyobagus]

Hi Deepu,

I would like to ask,

whether software enforced licensing not available for all UCCE components?

How about inbound and outboud dialer port for agent?

Regards,

Bagus

[deepaul]

Hi Bagus,

There is no software enforced licensing for Dialer either. For CAD(Cisco Agent desktop), there is enforced licensing though.

regards,

Deepu

[subagyobagus]

Hi Deepu,

So, I can get UCCE licensing information just from the order details, right?

Regards,

Bagus