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HiI have a Gateway 2921 with IOS 15.3(3)M2.Our problem is that when we have to update the audio in http client cache with this command audio-prompt load http://10.1.2.2:7000/CVP/CC/Crisis.wav it does not work and the gateway never updates the cache a...

Dear All,I hope you all are in good health, the call records are not getting purged we have set the purging state at 2 days, the Cisco MediaSense Media Service was restarted. Grateful to have a guidance in this regard, if there are anyother settings ...

 After a recent upgrade on my SME head end cluster from CUCM 9.1.2.11900-12 to 10.5.2.11005-1 I have been having an issue with my call center agents on a leaf cluster running 7.1.5.35900-7 (Cluster 1).  This is both enterprise and express agents.  Th...

I have UCCX 9.x server installed with Standard license. I need to upgrade license to Enhanced. I have question regarding can I upgrade license on existing server or need to rebuild new server with Enhanced license type.I have found SKU L-CCX-90-UPG-L...

Hi All, I am getting an error when configure UCCX 8.5.1 in my cluster" Cisco Unified CM Authentication Failed because of CCMAXL Exception. Please check the logs for details."  Please help me to solve this issue. Thanks,Robin Joseph

Hi all, I'm trying to find out what scenarios where the system will increment the RouterCallsDequeueda) moving out from 1 queue to another queue?b) moving out from 1 queue and back to the same queue?c) others? Currently I'm seeing quite a lot of Rout...

I have one supervisor that is able to log into the Finesse desktop.All other get the error "The device associated with that extension or dial number is invalid."I have (or at least i think i have) checked all relevant settings - stare and compare wit...

HiDoes someone knows how to get the number of active CTI ports in a call control group from the scripting?. In other words, if UCCX exposes the number of active CTI ports on any call Control group  to the script (java, http, etc)ThanksAlex  

Dears !           Anybody can help me to download below media . we need it urgently...!! UCCX  system version 10.0.1.11001-37  Regards;KV

All,  I am writing a script for Agent Queue on UCCX 8x, and I want a secondary agent to be able to answer calls for this Queue when the primary Agent is on Break or Logged out . I am thinking two options: A. Dequeue to Overflow Queue B. Adding a seco...