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Hi all, We have recently upgraded to UCCX 10.5 and I'm playing around with finesse desktop. Has anyone setup a widget for email yet? I cant find any documentation that would detail how to do this. Similarly , in the CAD version - you had chat to othe...

Hi all, I am using Cisco UCCE ver 10.0. I have two PIM (PIM2 and PIM3) for IP IVR1 and IP IVR2. So, I see that state of PIM2 and PIM3 Is CONFIGURED.CTI Server 3Bnodeman.exe : 6.13:07:44nmm.exe : 6.13:07:44ctisrvr.exe : vinph-CG3B ctisvr - [ACTIVE nda...

Hi all!I have an issue related to Silent Monitoring in Cisco Supervisor Desktop application. When supervisor starts monitoring agent's call using CSD application, he hears that conversation but every time after 10 seconds of the beginning of monitori...

Dear Experts,  I have a user who is a agent and unable to login to the Cisco Agent desktop from her PC. the ID, password, and extension number used are confirmed correct (user can login to the cisco desk phone extension mobility) but the error I keep...

Hi Gents,     I have a setup of QM Compliance Recording 8.5.2.18 with the following service releases installed SR1ES0, SR2ES0, and SR2ES01, with UCCX 8.5(1)SU4 and CUCM 8.6(2a)SU3.All the systems are integrated with active directory and all users' ac...

Hi,Anyone has a configuration check list if for CUCM integration with UCCE( ICM) with IPIVR used UCCX The configuration should specify PG /PIM specification ( device type etc.)  for uccx /cucm as well as network VRU I have a UCCE sprawler ( Router / ...

Hi Team,I have an issue when agents answer a call there would be a few seconds delay in between before they could hear the person on the other end.Is there any option that I can check to see if there was delay .An help would be much appreciated.UCCX ...

Hello,I have configured a Resource on a UCCX-System. When I start no the Desktop Agent, I get an error message that the "Initialization failed". But before this the Agent updated itself to the newest Version.Can you give me a hint, where I can look f...

Hello,Firefox has recently updated their browser from 29.0.1 to 30. As a result, Finesse no longer loads the reports in the Team Data or Queue Data gadgets. "Loading Report..." is all that we see. The Manage Team and Manage Call gadgets work just fin...

 Hello. I am running UCCX 9.0.2 and I am having an issue with my Icons not displaying in my CAD Toolbar for my Agents.This is defined in the Desktop Work Flow Administrator at:Work Flow Configuration => Work Flow Groups => Call Centre => CAD Agent =>...

How do i download RTMT for Cisco Finesse 10.x. I need to setup monitoring and syslog for Finesse servers.

I would like to perform a screen pop of the EIM agent desktop based upon customer phone number so that the customer record is displayed when a voice call arrives.  Is this possible?