Contact Center

Good afternoon.  I am checking to see if what I am trying to do is possible before attempting to do it.  I am new to custom reports and learning as I go.  We recently switched from an Avaya System to a Cisco System and lost some of our previous repor...

We are using a chat provider that supports mobile devices as well as various rule sets applied to our site that will trigger an invitation to some customers based on their activities.  Does Cisco SocialMiner / Web Chat for UCCX 9.0.2 support this typ...

I am running UCCX 10.5.1. I am working on a script where I wish to put hold music in a queue.I have formatted the audio file accordingly. (8bit, 8000hz, mono) and it sounds fine when I play the file itself.I wanted to simply upload that, reference th...

I've tried finding any mention of this in documentation, but no luck as yet. Can anyone let me know if Single Sign-on (SSO) is possible with CCX 10.6 for either CAD or Finesse agents? ThanksJeff

Product Ver: 8.5.1.11002-22When creating a new trigger from the primary UCX server, it is created on UCM but registered to the secondary UCX server. Receiving a busy when dialing the newly created RP's all of which appear to be registered to the seco...

Hi,what is the difference in Cisco call recording solution Media Sense, Compliance Recording , Advance Quality manager.We have requirement for call recording solution for 50 contact center Agent but not able to understand which one i should use.Regar...

Hi everyone,I have a question regarding an issue i´m having with a customer. My customer is a hospital and the issue they are having is that in peak hours, when patients call in and they receive a number from the IVR (for example: #8), when time is p...

When the chat is initiated, the agent sees the queue as "ccxqueuetag_27".  Where would I be able to change that so that the agent can see the queue name instead? Socialminer 10.5(1)UCCX 10.5.1.11001-49

All,I currently have a simple UCCX script with a DOW and TOD variable set, but need to make an adjustment to accommodate a new schedule for a call center queue.  My DOW is Monday - Friday, and TOD is set to 8am-5pm.  I need to make a change to where ...

Hello Everyone,I have an issue on CUIC 10.5 when creating a new report based on "real time call type" definition.The problem is after clicking create new report and filling the needed data, the report does not show under reports.I press OK (as show i...

Dear All I want your help for design Call Center Solution include 40 agent ,this is my design but i want advice and comments for any changes should i do ?

i had configured a facebook fan page feed in social miner and authenticated successfully.I then added it to a campaign. after that i posted a comment on the facebook wall. I couldn't get any details from cisco social miner when checking for the resul...

Has any one tried to add clock/calculator widget to CUIC Dashboard in UCCX .It is not working for me ?? I added this Clock and Calculator widget but the result is as below ?? Any one has ever able to add it successfully working  ??Pleas point out whi...

I know it is possible to pass the value of SIP headers received from the network to UCCE, mapping them to the call.SIPheader context variable. What we are trying to do is something slightly different. We want to automatically populate the CED variabl...

I noticed today that we're hitting this bug: https://tools.cisco.com/bugsearch/bug/CSCur10551/?referring_site=bugquickviewredir Anyone know if the fix is available online or just by contacting the TAC? Thank you.