Contact Center

Hi everyoneWe have UCCX 9.0I want to count from zero, agent calls on supervisor desktop every day . To do this i must restart service every day manually. Does UCCX have this feature auto ? 

Hello people,I have a question regarding the reserved state. I have this customer that stated agents are taking too long in the reserved state. Customer said average time is 9 secs. Since that long time is impacting the production time customer would...

Has anyone else encountered this "ACCESS DENIED: Unified CCX does not allow special characters because security protocols restrict their use"I cannot upload any scripts to the server.  Any help would be appreciated.  Browser issue?  Using IE 9 or IE ...

The Cisco Unified Contact Center Enterprise Specialist certification is for channel partners, support personnel, and system engineers looking to validate Unified Contact Center Enterprise solutions design and implementation expertise for optimal solu...

Hello,Running 10.5.1.10000-24 UCCX and CAD 10.5.1.151Recently upgraded and since the agents running CAD show N/A when viewing Agent Call Log Display from Reports.  The other three drop down options are working.  I double checked that the CAD version ...

Hello, We currently have UCCX 8.5.(1) and want to upgrade to UCCX 8.5(1) SU4.  What are the exact steps we need to take to upgrade our UCCX. Can we upgrade straight from  UCCX 8.5.(1) to UCCX 8.5(1) SU4 and also when we upgrade do we exactly have to ...

Hi, we use the chat-integration of social-miner in our UCCX.It works fine, but our agens are unhappy, because there is no popup, when a chat arrives.Is there a way to get a popup, when a call arrives, so the agens are notified about the incoming chat...

 The Reports which are generated via Scheduler are giving the time in Total Second and not in hh:mm:ss format.Is there a way to change the format to hh:mm:ss Format instead of total seconds. When report is generated in the CUIC it is displayed in hh:...

Hello Folks,I am stuck with the below scenario. Customer is looking for a detailed call information for all the calls on the CSQ live. For instance, if there are 10 callers waiting in the queue, the agents should have the ability to view the details ...

hi,I want to know what is the relation between routing and administrative script , if we have for example one routing script and two administrative script scheduled , one preview and th other predictive , which one the routing script will choose ?? T...

Team, I have a customer needing instructions how to remove the call recording button from CAD. Is there a link you can send me that shows how to do this?

We have upgraded our UCCX version 8.5 to version 9.X,in earlier version we used Historical reporting client (HRC) for reporting and now we are planning to use CUIC for reporting. Can i use HRC report templates with new CUIC web reporting tool?,we hav...