How to get datasource default information in UCCX 11.6

[ChienNX]

Hi everyone, I want get info datasource uccx 11.6 but connection fail because incorrect username or password.

In UCCX 11.5 I get info success with 

Username: uccxhrc
Password: 5:T{i,5e!KqD*8

But it is not accept with UCCX 11.6 . please help me !

[deepakcn · Accepted solution]

Hi,

As per the below guide,

CAUTION : Do not use password 5:T{i,5e!KqD*8 from version 11.5 as there is no uccxhrc user starting 11.5. If you are updating uccxhruser password in 11.5 try to keep with not much usage of special characters and password should not contain parenthises "(".

Defect id if parenthesis used : CSCvf21099 [Bug-Preview for CSCvf21099]
Known Defects:
CSCvb72142 [Bug-Preview for CSCvb72142] : Changing Historical Reporting User Password sometimes breaks CUIC

https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express-1061/211401-Tech-Note-on-CUIC-Datasources-for-UCCX.html#anc4

Thanks and Regards,
Deepak Nair

[ChienNX]

Hi mr Deepakcn, thank you for hepl me :)