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How to implement SSO in custom finesse agent desktop using Rest API.

brijraj.prasad1
Beginner
Beginner

We have an finesse agent desktop developed in .net C# (MVC) using finesse Rest API. SSO is enabled Cisco Finesse in Lab using ADFS 2.0 . Wew want to implement same in our custom application. Any help will be appreciated.

Thanks

1 Accepted Solution

Accepted Solutions

dekwan
Cisco Employee
Cisco Employee

Hi Brij,

Unfortunately, Finesse currently does not support SSO for third party usage of the REST APIs. SSO is only supported with the Finesse containers/gadgets.

Thanx,

Denise

View solution in original post

3 Replies 3

dekwan
Cisco Employee
Cisco Employee

Hi Brij,

Unfortunately, Finesse currently does not support SSO for third party usage of the REST APIs. SSO is only supported with the Finesse containers/gadgets.

Thanx,

Denise

Hi,

One of our customer has some broadcast and chat gadget using Finesse agent in 10.5. If we migrate this customer to 11.5 with SSO enabled, may i what changes to be done in this gadget for SSO scenario?


Regards

useth

dekwan
Cisco Employee
Cisco Employee

Hi useth,

Are you saying that this broadcast and chat gadget is a custom gadget?

SSO is built into the finesse.js so nothing needs to be done. The code will check to see if the user is SSO enabled and handle the authentication accordingly.

Thanx,

Denise

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