How to pass information back from CVP to ICM

[Agam Adityas Nugroho]

Hi,

I want to create a script that going to external VXML in call studio and passing back to ICM. The Idea is simple, Start >> Say Hello world (in Call Studio) >> Say Friday (from ICM). Script attached.

Any advice would be apreciate.

[fb_webuser]

U need to use call studio CVP script......

Subdialog return/start will be the variable used for it....

please use the below link for more info's

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp9_0/programming/guide/CCVP_BK_CCA81065_00_cvp-element-specifications_chapter_010000.html

---

Posted by WebUser Rudra Ghosh from Cisco Support Community App

[Agam Adityas Nugroho]

Hi fb_webuser,

Thank you for your info,

Actually we got that fixed by increasing the timeout value of the Network VRU Script because apparently the timeout value is 3 second which is too short to play VXML Application.