Hi friends !I need call forwarding Script in UCCX environment, bellow i mention my requirement, please guide how to do this. Management number (8000) dial the IVR then press 1 to enable call forward then enter the number to forward. when othe...
Hi friends !I need call forwarding Script in UCCX environment, bellow i mention my requirement, please guide how to do this. Management number (8000) dial the IVR then press 1 to enable call forward then enter the number to forward. when othe...
dear alli connect my uccx8.5 to core 3560 x switch and i have agents connected to 2960 edge switcheswhen i put the destination port in remote span my uccx 8.5 lose its connectivity and i cannot ping it i have the following configuration on my edge 29...
Hello,I have setup agents so supervisors have the ability to monitor their calls. I have 4 users who are agents as well as supervisors. The supervisors can monitor agents who are strictly agents but are unable to monitor agents who are also superviso...
Got a Silly question here.Senario :UCCX Cluster A running version 8+ (So lets say 9.X.X)UCCX Cluster B running version 8+ (Same version as A above 9.X.X)Both Clusters versions are identical and are runnning the exactly the same version of CAD/CSD.Is ...
HiI'm wondering if anyone could advice me about chat between different teams if it is supported yet in CCx 8.5 without using a Presence server.In SRND it is not clear about this particular scenario and I know that in previous versions it wasn't suppo...
Hello all,We are working on a UCCE system 9.0Is it feasible to keep the agent state available even if the call was not answered ?if so, where this setting can be changed?Thanks in advanceLara Noueir
Does uccx 8.x have any plans to support shared lines with CAD agents. Some of our agents used extension mobility in pre 8.x versions to move around periodically to cover lunch hours at our walk in station. The only solution that I've come across is...
I'm fairly new to UCCX. I converted a basic CUCM ACD group to a Contact Center Expresss Application. I'm interested in how to use the old CUCM ACD as a backup for the UCCX Application. Just in case we loose our UCCX servers. I was thinking that i cou...
Hello,A customer of mine wants to upgrade his contzct center licenses, from ENH to Premium, he has a valid contract of ESW ans UCSS services for the enhanced licenses on his deployment.I would like to know, is it necessary for him to buy ESW and UCSS...
Hi,'I have made Sprawler on Windows Server 2008 R2, when i try to login an agent from the CTI Toolkit its prompts a message that the 'System is Offline login will be queued until the system is backonline'. The CTIOS amd CG are active via Portico. On ...
Hi EveryoneI have an agent that is new to the company and he works in our CC, when he goes to login the the agent software he gets an error message that says "the ID specified is invalid" I've looked up that specific error on the internet and it says...
So I have a few users who are reporting that they are missing the task button icon in their CAD. The functionality still exists (when you mouse over you still see the hint text and the blank spot is clickable). Has anyone else ever seen this? ...
Hi We are running standalone UCCX with around 20 agents and all of sudden agent could not change status after login successful. Later system it recovery itself automaticlly without any action. It happens like 3 times today. We suspected that UCCX Eng...
Hello,UCCX 8.0, HoWAN deployment.I remember somewhere I read if the master flaps (Due to network, server etc issues), the Standby would sense inconsistency and SHUTDOWN it's services. The only way to bring Standby UCCX up again is to either manually ...
Hello, I will appreciate if someone could help me with this issue. In ucce campaign file, several phone numbers are defined for an account number(BAAccountNumber). Now, if the first phone number is reached (CallResult = 10), following phones for that...
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