Contact Center

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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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UCCX and BMC remedy

Is it possible to integrate these two? Has anyone ever doen that.Customer asked me the following:1- User Call cisco and prompt for userid2- Userid matches against the remedy3- Site number is entered by user and then would be matched again against the...

hamed1900 by Beginner
  • 4 replies
  • 0 Helpful votes

Error CSD

I have a mistake in my contact center 8.0 with CSD : to start the CSD gives me this error: Another supervisor has logged in with the same ID. Your supervisor desktop will log out.

dferrat by Beginner
  • 7 replies
  • 0 Helpful votes