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Hunt Pilot || Not Ready - Non ACD Busy

Flo.Matalis
Beginner
Beginner

Hi Experts,

 

CUCM: 11.5.1.14900-11
UCCX: 11.6.2.10000-38 (ES06-19)

 

I have 2 extensions associated to my agent's phone.

Line 1: Agent Extension
Line 5: Personal Extension (Non-ACD)

 

This Personal extension is a hunt group member.

 

Scenarios:
1. If I call the Personal Extension from a different phone, the agent's status remains as "Ready" - which is correct.
2. If I call the Hunt Pilot, the agent's status changes as "Not Ready - Non ACD Busy" - we find this as an issue.

 

We want the agent's status to remain as "Ready" always if the call comes from his non-ACD extension. Can you please help?

 

Change Agent State to Not Ready when Agent Busy on Non ACD Line is set as DISABLED.

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