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I have several agents reporting issues with Finesse, getting stuck in talking status and being logged.

Shekhar1990
Level 1
Level 1

Hi,

I have several agents reporting issues with Finesse, getting stuck in talking status and being logged. Please let me know where i have to check the logs or this problem is related to explorer.

 

Thanks,

1 Reply 1

piyush aghera
Spotlight
Spotlight

Is the issue happening randomly ? anything common between the agents who faced this issue ? any recent changes to the system / browser ? what is the logout reason recorded for Finesse ?