Contact Center

Hi,In the CVP Ops console i see "91919191" used for Ringtone. However "91919191" also has "send to originator" enabled. We are planning to replace one of the inbound gateways with ISR-G3. Since ISR-G3 does not support VXML, I cannot use "ringtone.tcl...

Hi everyone,    A quick basic question followed up by a not-so-basic ones for data related to TerminationCallDetail   1. We know that a combination of RouterCallKey and RouterCallKeyDay gives us the unique call (a sequence number tells the sequence t...

Package: Cisco Unified CCX EnhancedCisco Unified CCX AdministrationSystem version: 8.5.1.10000-37I  have a situation where agents are being taken out of ready state with a ‘ring no answer’ notation in  the agent's log.I set the device to auto answer ...

Hi,   I was trying to integrate Finesse with SAP C4C integration, We are able to have inbound calls and have SAP C4C and automatically identify the phone number, customer and have a pop-up on SAP C4C with the latest tickets for this customer. Now my ...

Hi, is any way to use Cisco virtual CUBE - CSR 1000v as sip gateway in UCCX? Or only DSP's gateway possible?Thanks.

Has anyone noticed that in i.e. the CUIC Historical Common Skill Contact Service Queue Activity Report the Handle Time does include Ring Time (when using manual answer) ? UCCX version: 11.0.1.10000-75. UCCX Historical Reporting Guide states;Calls Han...

Buenas tardes. El presente es para solicitar su apoyo en verificar una duda de licenciamiento de UCCX. Tengo un cliente que adquirió lo siguiente:  - 12 CCX-11-A-P-LIC  - 3 CCX-11-25P-ADD  - 75 CCX-11-N-P-LIC  - 63 CCX10-11U-P-P-S1 Lo que quiero veri...

I am trying to integrate Virtual Hold Technologies within a UCCX script. VHT uses subflows to offer messages and options. When i debug my script i get to the "Call Subflow" step that is supposed to run a VHT script and play recordings on the VHT serv...

We have customer, who uses call variable 9 to store and track the callers call flow progress through there call routing scripts,until it hits an Agent or Skill Group node, for reporting purposes and hit the 40 character limit, which this call variabl...

The Chat feature for UCCX is not working. I have deployed SocialMiner too and it shows green tick.The SocialMiner configuraion in UCCX also shows green tick.After opening the html code which will be obtained in the chat widget list, when given Submit...

Hello, in the report based on the REAL TIME table I must calculate Answer Wait Time so that it take into account not only time waiting in queue but the time of self-service before and information and advertising messages.In other words, all the time ...

We are facing issue where live data for Chat CSQ having error as Internal Server Error - Could not fetch report data: null.live report for voice CSQ is working but intermittently getting this error, but i am getting data. Chat CSQ data is emptyBy loo...