ICD Script Problem

[osamaokok]

Hi,

Just want to implement simple script for ICD as follows:

. check if working day

               working hours

                        select resource

               otherwise

                         play prompt " working hours from ..."

                         exit

               play prompt "Working days from ......."

               exit

exit

The attached script is exactly as descriped but when executed every thing is fine but when off hours the correct prompt is played and then the following message is played Sorry we are currently experince system problem, and unable to process you call.

can anyone help to solve this issue.

Regards

Okok

[Jonathan Schulenberg · Accepted solution]

The only thing that stands out to me is that you set a different timezone. Try setting it back to the default TZ[primary] value and see if the problem continues. If it doesn't you may have run into a timezone-related defect.

Please remember to rate helpful responses and identify helpful or correct answers.

[osamaokok]

Hi Jonathan

Thanks you are the man your answer is correct the issue was in timezone.

Regards

Ausama