10-23-2009 03:35 AM - edited 03-14-2019 04:45 AM
Hi,
we are experiencing a problem between CUCM and IP-IVR. Each time we try to log on IP-IVR administration, we can observe a message indicating that JTAPI versions between CUCM and IP-IVR are inconsistent. We have tried to synchronize versions using synchronize task from IP-IVR administration unsuccesfully.
The IP-IVR works fine, but the message is so annoying.
Any ideas?
Regards
10-23-2009 04:13 AM
If you are using a Linux CUCM and the associated IP IVR version for this, go to Start->Run and type 'cet'
Click No at the prompt
Click on ClusterDependentConfig
Double click on the node you are working on. Most likely the one with Key Value of 1
Click on the ClusterDependentConfig tab
Match the string next to JTAPI version to what is found in the jcu*.log in C:\
You may have multiple jcu.log files, so open up jcuCurrentLog.txt to see which one is the current log file.
It should take the form of "7.1(2.10000)-3" or similar.
Post back if you are not using a Linux version of CUCM and I'll give you the process for Windows.
10-26-2009 02:09 AM
Hi,
JTAPI Version appears as Unknown and when try to resynchronize IP-IVR, I receive an error indicating that the JTAPI client cannot be resynchronized. In the JCU*.log appears the following message:
31: 2009-10-23 13:32:40.468+0200 installJtapiClient() unable to install jtapi client: installJtapiClient() Unable to install jtapi.jar in: C:\WINNT\java\lib\jtapi.jar
Is there a possibility that this is a bug in the JTAPI Installer.
I have using CUCM 6.0.1.2000-3 and IP-IVR 5.02 (SR2)
Regards,
Antonio
10-23-2009 04:14 AM
Hi,
Do you upgrade your CUCM recently ?
You can try to install the JTAPI plugin from your CUCM on your UCCX.
Then restart it and have a look.
If you are in lab environment and your are working on VMWARE, you can have a look on the regsitry, there is a key to change but do not remember now.
Rate please
Rémy
03-01-2019 09:02 AM
I just have a question how to do this: install the JTAPI plugin from your CUCM on your UCCX?
Thanks
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