We have a new instance of Quality Management 11.5.1.939. with UCCX 11.6. I have enabled a couple of Evaluation forms and have tested all looks good but, some supervisors would like to create additional evaluation forms and edit. Is there a way to ach...
Forum Posts
Hello, My customer have a problem When call waiting in Queue although There is an Agent in Ready . The calls wait in queue for 40-50 Sec before ring in Agent Phone. (The Agent In Ready State for 1 Hour) Its Randomly - not in every call. I Att...
Hi,I'm performing a script modification which the scripts involved the db_read and db_get.I've configured the neccessary DB Resource Name, Data Source Name and Field selection. When i performed a "Test", CCx returned the below result:And, when i righ...
Resolved! UCCX Scripting "Switch String"
Hi all, I am newbie to UCCX Scripting and I have already created several scripts such as basic IVR, IVR with queuing, Busineshours check, holiday check and etc. I wanted to create a basec IVR script bu this time with dial by extension features. I hav...
Looking for customization in the Finesse desktop login screen. 1. Change the background screen 2. Remove the Cisco logo 3. Remove the text Cisco Finesse 4. Update a company individual logo 5. Update a company individual name 6. Inset an image in t...
Resolved! UCCX Compatibility with Jabber
Can anyone help to confirm that is Jabber 12.x is compatible with CCX 10.6.1
Hello all, I have deployed UCCX 11.6(2) along with a third party active call recording solution. This recording system automatically records all calls using the Built In Bridge of the phone. My understanding is that the BiB can only stream to one des...
Hi there,hopefully i get some ideas how i can fix the following problem. First of all im new to Cisco-things.Here is the case:I run a call center (still in preparation) and have some issues to get a steady call between incoming mobile calls and mycc-...
I have problem registering my license in smart account after upgrading our WS-C3850-12S-S to IOS-XE16.09.01, My IP base license in OUT OF COMPLIANCE, Plz, help me to sort out.Plz, see the below information DDIS-TSET-2-2#sh license summarySmart Licens...
Hi Everyone, We recently we had an issue on Finesse layout wherein some wrap up button are not available for certain agents and i want to check the possible root cause of this issue by checking the logs does Finesse have layout logs wherein you can...
Hi All I create hyperlink daily report cuic for agent with widget in finesse admin layout, but i often find errors "Http status 500 - ClienthandleException A message body reader" the workaround if the error appear i must close browser and relogin aga...
Hi Experts, I have cloned the SocialMinter VM from prodution and copIied into our Lab envirnement. I am able to access the server from CLI and admin GUI but unable to navigate in the admin page. When I click on the Home, Search, Configuration or Admi...
i have cucm 11.5 and uccx 11 i need to configure silent monitoring for supervisor to hear the agents calls , does silent monitoring require changes in the call center script? also can someone please link me how to configure silent monitoring on uccx...
Hello, I am new to UCCX scripting so please bear with me. I am using the 'Select Resource' option to direct calls to a CSQ. Agents are in a 'Ready' state and the phones are ringing, however I want to break out of this endless loop if nobody answ...
Resolved! Jabber on UCCE environment
Hi Community, we have an UCCE 10.5 environment and we want to integrate cisco Jabber only for agents, so Jabber will be used only for communication. is cisco Jabber 12.x supported on cisco UCCE 10.5 environment ? regards
