hi, i have a problem on contact center for position in queue where the caller will reach position 1 and waits for more than an hour then the position in queue increases either goes to 5 or 8 etc. how can i fix this problem? any suggestions or ideas o...
Forum Posts
Hello Expert, Please help me solve this issue. I have deployed CCX 11.6 but Cisco Finesse is not showing agent statistics and history. when i click on either statistics or history tab, i have " Loading Report..." and the page stay blank. This is my f...
UCCX v11.6(2) Outbound Dialer Hi all. I'm running a predictive/progressive campaign and planning to achieve the following rule. How can this be configured?1. Dial Phone01 -> Result=Busy then the same Phone01 should be dial again after xx interval 2...
Hi, Whenever someone calling from PSTN to our number, it getting disconnected after being connected for a second, no IVR is being played. It was working fine before a day, i dont know what went wrong in a day. MIVR logs are attached. Calling number...
Hi, For some reason my script editor just went crazy. Variables are not recognized in the expression editor, this includes the drop down being greyed out as if there were no variables configured. I have uninstalled the editor, downloaded it again a...
Hello All, UCCX: 10.6(1) I was recently asked about getting access to UCCX Database to run complex SQL queries to produce certain stats. Given that they need access to tables that only the uccxhruser has access to, and knowing that this can be ve...
Resolved! Playing Audio Item from Session Variable
Dear all I have concatenated two variables coming from ICM as key value pairs in set variable. After it is received in Call Studio, I would like to play the concatenated data in the Audio item. I am unable to reference that in URI. could you please t...
Guys, A while back I deployed a solution with CVP sigdigit. I am currently now supporting another solution with CVP location based CAC. I found this configuration for location based CAC to be laborious and prone to errors ( in a case where an adminis...
Is there a feature or is there a way in PCCE to disable or take away the ability for an agent to end a call? A very important customer was hung up on after waiting a long time in queue and we want to be sure this doesn't happen again.
Resolved! UCCE/PCCE Script
Working to write a script and i am trying to use the IF node to check content of a variable but not sure how to use the expression contains. So for example i am trying to check "If Call.PeripheralVariable1 contains busy". Any assistance is greatly ...
All,I am testing QM802 with UCCX802 Premium HA enabled.I have loaded licenses for CR, QM and AQM seats in UCCX. In QM Site Configuration, those seats are displayed correctly.I installed Monitoring and Recording Administrator application on a PC. When...
Hi, Direct Transfer button that is displayed on Agent's finesse desktop disappeared UCCX System version: 11.0.1.10000-75 In Cisco CAD, it used to be controlled by Desktop admin app. Is there a way to unhide it in Finesse? Tried to search throug...
Dear Members, What is the difference between Cisco Finesse agent desktop and IP Phone Agent (IPPA)? Thanks, Rajitha
Hello! I installed an UCCX 11.6.1.10000-51 and downloaded uccx-language-pack_26-11.6.1.10000-2.cop.sgn available on Cisco web page. When I try install that language pack, the pack is not match with UCCX version. Is there some language pack that w...
I have the following script. In the document (txt) I write a record which I record. If I want to delete it, then I write "blank" in this document.How would you then read this document in order to determine if it was blank in the document or is it in ...
