IP Phone Agent: xml parse error[4]

[afischer1]

Hello

The other day one of our IP phone agents started receiving the message "xml parse error[4]" when they attempted to login to the queue.  I have checked several other phones and they are all operating properly.

Can anyone help with providing me some options for resolving this issue?

Thanks

[anubhati]

Hi

Were any changes made to this agent ID ( recreating the user/ mapping the agent line to different number etc )  If yes then in CUCM or UCCX there might be old information still lingering around which you will have to search and delete.

Thanks

Anuj

[afischer1]

There might have been some changes recently.  I'll take a look and see if there is any old information

kicking around.  Thanks for the suggestion I'll let you know how it goes.