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Experts,Can you help me in knowing how many SQL2000 licences one need to order for UCCX7.0 HA pair. I understand that both servers require SQL2000 install, but do need two separate SQL Licences as well? or One licence is required i.e. on active serve...

All,I have a few sites that are experiencing the same issue. If a call comes into the queue and the agents are immediately available the callers get dead air during the 1-4 rings before agents pick up. This has been causing callers to hang up thinkin...

Dear all,I want to know how to create one more partition. Document say to run the setup file and check for Partition to create one more. But I can not see for this option. Can anyone help me on that? Do I need to have a license for new partition?Rega...

I have a client that is running CCX 7.0.1(SR5) with CUCM 7.1.3 and has issue on call monitoring for half of the agents. Some of these agents have the same pc and phone type with pretty much the same setting (have not verified device driver level on N...

Hi all,I can not move Peripheral from  a tenant to Shared folder in administration page. Any one can help me?Regards,Thanh

Hi All,i would like to know if ICM logs ECC particularly or call variables in general.Thanks in advance,

I need to pass ISUP message from CVP VXML server diretctly or through the gateway to PGW. so the question is how and can CVP VXML Studio overwrite the normal nodes and send a direct VXML command to the voice gateway and then a question in the gateway...

HI,WE HAVE DEPLOYED OUTBOUND SOLUTION AND WE ARE FACING PROBLEM WHILE FEEDING DATA INTO TEXT FILE ON LOGGER. WE CAN ONLY ADD 9 DIGITS NUMBER IN FILE. THE NUMBER MORE THAN 9 DIGITS ARE NOT DIALING OUT. PLS ADVISE IF AYBODY HAS ALREADY FACED THIS.REGAR...

Dear AllI am working on OB dialer and installed both Transfer to IVR and Agent Based Campaign. I have a few questions regarding reporting for OB.Is there anyway in which we can find the call treatment an dialed number got using webview?In SQLs Outbou...

Hey,OK so patched my CCX7.01 (Premium) to SR5 as per advised to allow Import PhoneBook but no joy!Any clues?Rich

HI there,I have an query i am quote UCCX 8.0 to a client unfortunately client doesn’t want to give PC s to agents  and they want to display calls statics on agent phone . just like on CAD Please let me know the possibilities.

How does the Campaign Manager or the dialing list table get updated with the caller's scheduled callback request that is captured in the IVR script and the dialer knows to dial that record?I've tried writing the callback into my import table but th e...