IPCC- ACD & DB Intergration

[prodriguez]

Hi,

I need your help about IPCC: what IPCC edition support ACD with email and fax features?

And, how can I to integrate the IVR with gestion application (like tivoli), but my application is propietary.

[yogeswar]

Hi,

Email integration is supported starting from IPIVR 2.x.

Refer the following URLs...

Editor step reference guide

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/step.pdf - Pg.No:5-1.

Configuring Email subsystem

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/apadm35.pdf - Pg.No:6-13.

For fax supported feature do send me mail(yogeswar@cisco.com).

Regards

Yogi

[prodriguez]

Hi Yogi, Thanks you for your help.

Regards,

Patricio

[venkasub]

Hi,

Cisco IP IVR can send e-mail, build dynamic e-mails as users provide input, and send e-mail with attachments. Cisco IP IVR can e-fax as well as interface with a fax server that has a Simple Mail Transfer Protocol (SMTP) interface for sending faxes to analog fax machines. If a customer does not have a fax server, some service providers can provide the capability of receiving an e-mail and converting it to a fax (refer to the e-services white paper for more information on e-mail, e-fax, and e-page).

Regards

Venkat

[prodriguez]

Hi Venkat, Thanks you for your help.

Regards,

Patricio