05-01-2006 10:46 AM - edited 03-13-2019 11:44 PM
Customer wants to show overall IPCC Express Stats (from Realtime reporting) on a wall with a message board, showing number of calls in que, average wait, number of agents ready..
05-01-2006 11:34 AM
Hi Jason,
Have you had a look at the "Real Time Snapshot config" from this doc;
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_3_5/english/admn_app/apadm35.pdf
This should give you something to start with.
Hope this helps!
Rob
05-01-2006 08:23 PM
Also refer to the compatibilty matrix for the supported wall boards..
http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/crscomtx.pdf
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