IPCC ICM AW/HDS B Side Server Rebuild

[Richard Dumag]

Are there any documentation available on how to do rebuild or disaster recovery on the AW/HDS server on the B side?  

We are running ICM version 8.0 on Windows 2003 Enterprise Server.  The server will not boot (in any mode) after applying Windows security patches.

We are still working on the OS recovery, but if we have to build the server from scratch, can the AW/HDS configuration be restored from the A side server?

Any information is appreciated.  Thanks.

[Mateusz Pagacz · Accepted solution]

Hello Richard,

For AW please see:

https://supportforums.cisco.com/discussion/11832906/how-backup-ucce-config

HDS would involve:

• HDS A Side database backup using SQL Management Studio,
• Database restore on HDS B Side (remember to select OVERWRITE in Options),
• truncate table Recovery, truncate table Logger_Admin in HDS B Side database,
• Services restart.