IPCC Surveys

[Justin Pascal]

I have a CCM and a Cisco GW handling TCL scripts.

Is there a way that IPCC can play a prompt to users that asks sth regarding an Survey?

[vmoopeung]

The alternative would be to write to the Custom Call variables using the Session steps. This will allow to record survey responses in the CCDR records and use the canned Call Custom Variable report or a custom report leveraging Crystal Reports.