Contact Center

We had an existing IPCC enterprise simplex setup. with ICM 6.0.Whe we tried to make duplex with additinal servers the Rogger A crashed.We rebuilt the whole IPCC enterprise duplex setup and reconfigured.We have the database of HDS is it possible to r...

The 3.x versions of IPIVR had the ability to share a repository so you could manage scripts in one location. The 4.x version does not seem to have the ability to share the repository among serveral IPIVR servers. This increases the management of th...

Can a standby IPCCX 4.0 server share the same set of CTI ports as the Master IPCCX server, or does it require its own set of CTI ports?

I am new to report writing. I am trying to understand the layout of a Historical custom report. I have IPCC-x 3.5. Is there any doc that would help? Any doc that would show how to write a custom report?ThanksTrae

Need help configuring a http trigger. I have created a trigger /myapp and pointed it to the application/script test.aefStart Accept (--Triggering Contact--) Http Forward (--Triggering Contact--, "http://10.1.1.1:6293/test.jsp")Endtest.jsp display te...

Hello,Is it possible to automaticaaly put the agent in READY state after the startup. I tried with the workflow but it doesn't accept an agent state action at the startup event.Thanks in advance.jp

hi,sometime pguser lost controlled devices(call manager 4.1), i don't know why but is a very weird problem,thanksClaudio

Installed IPCC express 4.0.2 on the CCM-Pub(4.1.3) box and looks the jtapi integration is okay but cannot login the IP phone agent with the message "An error was received from LDAP and entries made in the log files". log file ==>...21:43:14 07/27/200...

Hello - is there a way to programatically change the database Datasource name for database Read step in the script? The read step has a pre-populated dropdown list of datasource names which I assume come from the defined names in the system. I would ...

Can the Cisco Agent Desktop (IPCC 4.04), be localized? If so what langauges does it support?Thanks,MarkINX

Hello,Does anyone know how to setup a customized extension that will allow you to record a .wav file on the CallManager server that can be used in scripts to create custom prompts?I have seen this done before, but can't remember how to set it up. Ba...

I need to fix the phone extension that an agent can login with using CAD. IPCC Express can do this but I cannot see if IPCC Enterprise canThanks in advanceMichael Oldham

IPCCX 4.0 - Supervisor need to move agents between the different queues as well as changes priorities. Can they do this themselves with Desktop Supervisor or any other tool and avoid myself doing it on IPCC admin web page or in the script.Thx