I face a problem where some of the DNIS on Call Manager 3.2 stop working suddenly. I have to remove the association with the icm user and associate them again to make them work again. Please suggest some fix as I dont get any alerts for this too.
When I try to open a log file from the Control Center menu (click on the eyeglass icon), I get the following message "java.rmi,connectionException connection refused". Anyone seen this problem or know how to fix?
I have IPCC-x 3.5(2) with Central Call Mgr. I have multiple time zones I have to write scripts for. What is the best practise for working with time zones? Now I am just adjusting the time of day in the script. (example: On east coast I use 8am b...
Hi All,I'm struggling to get my head around something....I've got two sites wanting to run a 150 agents IPCC system with HA as redundancy is important to them.I understand that both CRS servers need to be at just one site (let's say Site A). However...
Hello,I have a HR problem with IPCCX 4.0(3) : The report for the Login/Logout Activity doesn't show me the activity for all the agents even if I configured it to do that. What may be the reason ?
I have a 3 months demo in a customer with supposedly a limited-time license for 25 agents. Is really this license going to expire?If so, anybody knows how do I realize the due date?What symptoms am I going to have after the license expire?
Where is the "built-in" record prompts script? Where you call a CTI routepoint that is associated with PG user. It plays "To record a prompt, enter the prompt number followed by the # sign."Thanks,Doug
Good day. I try to install IPCC Enterprice 7.0 and faced with the following problem. LoggerA and RouterA been installed on Rogger1 and LoggerB and RouterB been installed on Rogger2.LoggerA and LoggerB databases have been created. The problem is:If ...
Good day.Could you tell me if it is possible to install Cisco Collaboration Server as Duplexed service on two servers?The same question about Cisco Email Manager.Or it's absolutely simplexed services by default.Thank you.
Hello everyone,I am trying to find a way to define a variable that will store the information of the call that is higher in the specific queue at that time. (I use call contact priority. the triggering contact may be placed in the queue but be lower ...
Could someone explain the difference to me or point me in the direction of any documentation that can explain the difference between IPCC Enterprise v7.x, System IPCC v7.x, Hosted IPCC v7.x, and ICM Enterprise v7.x (or other versions if applicable. ...
We are currently running CRS 3.5(3) Primium on a standalone MCS7835H server. I'd like to upgrade the 3.5(3) to 4.0(4) HA and replace the old server with two MCS7845-H1-CC1 servers. All my CRS software (server, CTI ports and seats) are covered by SASU...
