Contact Center

I will be attending this training in Boston and have gone through the training description. However I had a question and would like to know from someone who has attended it before or someone from Cisco. One of the objective covered is: Develop comple...

HiI am trying to implement the survivability.tcl script. My question is can I set the 'open-hours-agent0' to a dn(79003) that points to a cti route point on my CM cluster.The cti route point is configured in my icm script as a dialed number.If I dial...

I noticed in IPCC 4.x, when I install IPCC, it only asks LDAP server and CCM server. It didn't ask CTI manager anymore as it did in 3.x. My question is1. How does CCM provides redundancy on CTI manager as we did in 3.x?2. During the install it asks C...

Greetings We have a customer who is going to upgrade an IPCC 3.5 Enhanced to 4.0 Premium. They would like to keep half the agent licenses on that server and move the other half to their production server - what is involved with splitting the license...

Does somebody know if Sophos Anti-Virus work well under a IPCX 4.03 box ?Thanks

Hello, What can I do so that when an agent, who is part of multiple queues, answers a queue call, they can see what queue it is they are answering on their ipphone? We use only ipphone agents. Right now, the cti port number is being displayed. I woul...

When I try to use the recording step, i get "This thread has encountered a Throwable exception" in the log files..what do I do wrong.

We have implemented many CSQs related to IVR that receive a dynamic amount of calls (some days CSQ1 works more than CSQ2 but other days it's the opposite ..)My customer asked me the possibility to move Agent from a CSQ to another simply by an applica...

hey,have a very small contact centre right now. at present, when customers are in queue, i have a single wav file playing on hold music. the customer now wants to replace that with his own advertisments. he has three wav files each approximately 1 mi...

Hi,I am using Cisco IPCC express enhanced version 4.0(2)and hardware type is MCS7845H03.when i go to systems-controll center-selcet a server-CRS engine-subsystem mgnt,i see VoIP monitoring subsystem disabled. How do i start that service? And how to c...

At the moment ive got the default music on hold playing while the customer is in queue.the customer would like to place thier own ads to replace the music. what i wanted to know is if there are any special considerations for this.

GreetingsHas anyone set up an IPCC express premium application to connect to an AS400 to do database queries? The database is DB400 which appears to be a variation of DB2.ThanksMike Kana

Hi,We have been trying to get the monitoring and recording feature to work on the IPCX for the past few months but in vain!We have tried all compination, like ipcx and monitoring on dual ethernet server, ipcx and moniting on separate servers, with sw...

Is the 7914 expansion unit compatible with a 7960 that is setup for IP Phone Agent? This list of supported devices includes the 7940 and 7960, but doesnt say if the IP Phone Agent can have a 7914 expansion unit.