Ipcc ver. 3.5

[diana_estrada]

Hi;

We have an IPCC ver 3.5; we know that this version is EOS but we want to make a growth of this up to 50 agents and we still have 5 years of support in hardware and software; but we are looking the possibility of upgrading it to version 4.0, exists some substantial change in this version or what benefit does this upgrade bring to us

[lpezj]

Hi,

Upgrading to version 4 gives you some advantages:

- Version 4 could be redundant in real time, not only in 'Cold StandBy' mode. You could have two servers at the same time and if one falls down you will have inmediately a backup one.

- You have a wrap up time out.

- The java interface is more powerful than in version 3. Ypu can add java in the expression editor easily.

- The system scalability is much better than in version 3.

- You will have support for upper CallManager versions (4.2).

- You can send calls direct to an agent.

- You have more choices in the CSQ skill selection.

These arer some features than you can get with version 4 of IPCC Express.

Hope this helps,

Juan Luis