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Hi, We are using IPCC Express. I need a help regarding Historical Report.In CRS Historical Report, when we try to run the report "AGENT STATE SUMMARY BY AGENT" for particular month, it gives a pop-up message saying- "There is no data for this date ra...

I have CCM 4.2 with IPCC Express ver 3.5 - I want to install IPCC on a different server than my call manager installations - is this OK in terms of licensing or will I have to install on one of my call manager servers?Thanks.

In IPCC express when a caller is dropped out of the queue, the caller can dial back in to IPCC Express and can be reassociated with the original session (Along with any session information example information extracted from the caller).Is there any w...

I have only made a few scripts. Basic IVRs with options that transfer to ICD queues. And have always used call redirect steps and created the respective triggers, which works just fine. I was wondering if a call subflow to the ICD script is a better ...

I have several call types defined in the IPCC configuration manager that are not displaying as choices in the webview reporting tool?

Can someone point me to a link that describes how call recording works in IPCC?Thanks!!Chris

Hello, Our system consists of IPCC 4.0(3)_Build080, Call Manager 4.13sr3b, Unity 4.2 Build 4.2(1).Everything works just fine, but at random times, each Que (we have 3 in total), calls will get stuck in the Que, even though the agent state is ready. I...

Hi colleagues,I need to distinguish incoming calls by calling numbers in IVR script. Mobiles from the rest of calls for example by specifying cell operator prefixes. As I see the only way to do that is to define my own java class.Do anybody know exam...

Hi,After an os upgrade of callmanager 4.1.3 and a restart of the 2 IPCC Express servers, we faced a problem : Agents don't go automatically in Ready State after the wrapup time was finished, but remain in the work state until they make themselves Rea...

We're using IPCCX 4.0(5) with Enhanced edition. The agent phone's configuration is Line 1 for ACD In-call and Line 2 is for extn nbr. I would like to ask how to restrict agent to make outgoing call from Line 1.

Hello,My customer has deleted the facility within the ICM Domain Manager. They can no longer access webview reports. If I get them to run setup for Admin Workstation Configuration on the Distributer will this re-add the instance?Many thanks,MichaelIP...

I am in the design phase of an IPCC Enterprise with EIM this question came up if an agent logs out do the items in there inbox automaticly return to Queue so another agent can handle this contact?