IPCCX Scripting

[3tciscosupport]

I am trying to write a script that will automatically send callers to voice mail if no agents are logged in. I know I have to do a DB Read from somewhere but I'm not sure where to get the info on whether or not an agent is logged in.

Thanks in advance for your assistance.

[timmektrakarn]

You can use the Get Reporting Stat for the CSQ IPCC Express, look for Logged-In Reources and if 0 do a Call Transfer to the voicemail extension. There is no need to do a DB Read.

[3tciscosupport]

Thanks. I'v never used the Get Reporting Stat before. Do I just use an "IF" statement with the resulting variable?

[arcaidy76 · Accepted solution]

Base your "if" statement on the output of the "get reporting statisic". Check out the script and see if it helps.

[3tciscosupport]

That's perfect! Exactly what I am trying to do. Thank you very much.