Is there a way to queue a caller during an initial greeting?

[Wanda Dix]

Is there a way to queue a caller during an initial greeting?  I have a department that wants a call to be answered as soon as an agent is available, even if it is during the initial prompt. But selecting a resource from a queue and then playing a prompt doesn't work when there's an agent available.  Instead of the prompt, the caller immediately hears music-on-hold while the agent's Finesse is ringing. Is there a way around this?

[Elliot Dierksen]

The MoH there is Network MoH as CCX tries to connect the call. There is no way around that. The caller never hears ringing after they connect to the application. I don't like this idea, but you could upload a file of ringing sounds to your MoH server. Then you would set the MoH audio source for network hold on that CTI port group to the ringing tones.