Contact Center

Hi All, I am setting up a duplex UCCE environment and while setting up PGs, I see that I am unable to add more than 2 PGs. I need to configure peripherals  for - CUCM, CVP_1 and CVP_2 As far as I know, in Generic Client Type, we can add up to 3 PGs...

Hi, I have this issue where Cisco UCCX 10.6 when running CUIC report CPU goes more that 90% We have mentioned UCCX HA server in datasource config in CUIC still UCCX primary shots to 90% during day time when calls are running I know we can push to ...

Hello , we are planning for major upgrade from 9.x to 10.5 version.  looking to cover key issues and learning if anyone here happen to come across anything major/minor that needs to be taken care . Any inputs /observations from your upgrade experienc...

We started out using certificates from our internal PKI for  UCCX / Finesse.  For about a year now we've struggled with browser issues, mainly because there isn't a good way to manage trusted CAs in Firefox for an Enterprise.  We decided to purchase ...

We have noticed over the past week the numbers for total calls, handled calls today, calls abandoned and calls de-queued have not reset daily but just continue to increase.  Im not sure what has been changed as we have not gone into anything lately t...

I wanted to get the Queue status ( for example Current Calls in Certain PQ) from another application. Is there any API UCCE exposes to get the real-time status of PQ ?.

Folks,  I am in the process of standing up a CCE 11.5 environment with virtualized voice browser (VVB). I am not finding any documentation surrounding the licensing details surrounding VVB. Anyone have any input/ feedback on how licensing (if any) is...

Hi All, We are implementing a migration from Avaya Aura Contact Center (AACC) to Cisco UCCE. I would like to know whether UCCE supports Agent Priority within a Skill Group. With Agent Priority we can minimize the number of calls presented to new (l...

HI, I am planning to install UCCE 11.0 on UCS 220M4 server. When we want to download Esxi 6.0, i could see that there is Cisco custom image and VMWare default image available. Not sure, if there is any recommendation from Cisco to install Cisco cust...

We have directed several ddi to a single call type which points to a script.  However one ddi receives ' we are currently experiencing system problems'  It terminates on the skill grp but exist on the X error part of the script. Other ddi are fine,  ...

Hi, I need your help about a CUCCX offer. I have one of my customer who want to deploy this solution, but I have some doubt about my BoM. The UCCX will manage 25 agents. In attached you will see the BoM. CaN you help please? Best Regards,