Hello,
I have implemented this CallBack feature in the UCCX 12:
https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/214522-configure-custom-script-for-callback-fea.html
however we need pass the CallerID from Script1 to Script2. Is mandatory for the agents know the Original CallerID (presenting via variable the Original CallerID in Finesse) when the Script2 assign the callback call to the free agent.
In this thread I see the same issue but It's not resolved:
https://community.cisco.com/t5/contact-center/uccx-callback-script-how-to-pass-callerid-from/td-p/3217351
I tried with this method: https://www.youtube.com/watch?v=9HXivETA8bE however is not valid because the Place Call Step generate a new call for do the CallBack. I cant find any way to pass without problems the Original CallerID from Script1 to Script2
Can anyone help me with this?
