So sometimes, for multiple hours, when i call into a customers hotline with reactive debugging, i will hear a custom prompt playing as soon as the script reaches "Select Resource". I already checked the CSQ, the Agents of the CSQ, their devices, the ...
Forum Posts
Resolved! CUIC preference order of Filters
UCCX / CUIC 11.6.2I am running a Call Variable report, I am filtering on a particular Application and a particular Call Variable.The Call Variable field will be True, False, or blank. In CUIC, in the Call Variable filter I entered True , False ...
Does anybody know if there is a Cisco CCB solution when moving to an SBC versus an Ingress/VXML combo gateway where the stock Cisco .tcl scripts and configuration reside for CCB to work? We are moving to an Audiocodes SBC and will no longer be using ...
I need to check when agent skilles removed or added.
Hi, I need disable a popover when agents receive calls. Did you find how we can do it? Regards
Hi All, I use a few SQL queries against AWDB and the HDS already for some basic troubleshooting but Im stumped on building one that could potentially be very useful. Does anyone have anything that would/could show an Agents historical Skillset (curre...
Hello everyone, I've got a deployment with Standard (Enhanced ) agents only through flex licenses. I made a mistake of creating a supervisor and testing the login and since then my licenses are showing as out of compliance. I have since removed the s...
I am able to record calls from Hard phones using AQM network Record Feature.But when i try to do the same for Jabber It is not working .Any one tried this before ?DOes AQM Support Jabber Endpoint for Recording.UCCX do support Jabber as an Agent PHone...
Resolved! Alerting on Call Volume in UCCX
Hello All. Perhaps some of you were affected recently by the LUMEN toll free number outage last week. We were more reactive than I would like to be and didn't receive notification until about 20 minutes after calls stopped coming in. I wondered the b...
We have moved all the agents to UCCX 12.5 recently and getting this error on UCCX server. Can you please confirm if any other licenses have to be moved from old version. Attached is the license information from both 11.5 and 12.5 versions.
Hi, Infra team indicating that Red Hat Enterprise Linux OS version 6 is in end of support and all cisco applications like Finesse,CUIC,LDS,CUCM running on Red Hat Enterprise Linux 6 (64-bit) and is upgrading to RHEL 7 or 8 supported ?
Hello, can you help me to create body for post request. I need to put some variables into the body of request. I put everything together with SetValue elemen, and its almost ok, but there is no coma between objects in request)) PS On the firsy scr...
Hello, I am trying to identify external calling numbers within a script using the Set Enterprise Call Info step. I have used this successfully to send calling number ANI info to agents in Finesse. I would like to use this in tandem with a If/then sta...
I had an issue with LD in my lab PCCE 12.5 so i started deleting the LD reports and definitions so i can reset the LD through CLI. But in the lab when i run the command, i get the following error. admin:set live-data cuic-datasource demo.lab.com 8444...
Question for CCP reporting, i cant find any reporting templates for CCP 12.5, the last version for templates are for socialminer 11.5 and it doesnt have agent request reporting, any idea where i can find Agent Request (Call-back) report for CCP 12.5?...
