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Dear Collab Team,
Recently we deployed CUCM 15.0.1. After that I installed the last UCCX 12.5SU3 (12.5.1.11003-511) with the patches: ES04 and ES04_special. However I stucked with the post-install CUCM-UCCX integration step (Cisco Unified CM Config...
Hello,I have implemented this CallBack feature in the UCCX 12: https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/214522-configure-custom-script-for-callback-fea.html however we need pass the CallerID from Script...
Dear all, Currently we deploy a Callback script based in this paper: https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/214522-configure-custom-script-for-callback-fea.html The problem appear in the "Call Redirec...
Dear Team, We have implemented the UCCX Callback feature:https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/214522-configure-custom-script-for-callback-fea.html However sometimes the users request a Callback a lo...
Hello all,We have encounter the same issue... The CallBack functionality works fine, however we have a problem for collect the Originator callerID in the first Script and pass it to the second Script.We tried using this method (using Get Session Step...
Thanks Vaijanath, the issue here is need a Third-Party integrator (increment the cost of the solution). Cisco have any idea to provide this natively? I think implement something like a WebEx Teams webrtc phone gadget inside the Finesse interface not ...
Thanks Collins for the confirmation, however I think the ideal in this case is use a WebRTC softphone integrated with Finesse Interface for the agents. I think this isn't available today, correct? Any in roadmap?
