About Eduardo Leon Dominguez

Eduardo Leon Dominguez · 02-19-2024

Thanks so much Roger, finally I Re-Applied the ES4 patch and work... Strange workaround but fixed.

Eduardo Leon Dominguez · 02-19-2024

Dear Collab Team, Recently we deployed CUCM 15.0.1. After that I installed the last UCCX 12.5SU3 (12.5.1.11003-511) with the patches: ES04 and ES04_special. However I stucked with the post-install CUCM-UCCX integration step (Cisco Unified CM Config...

Eduardo Leon Dominguez · 03-17-2022

Hello,I have implemented this CallBack feature in the UCCX 12: https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/214522-configure-custom-script-for-callback-fea.html however we need pass the CallerID from Script...

Eduardo Leon Dominguez · 10-28-2021

Dear all, Currently we deploy a Callback script based in this paper: https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/214522-configure-custom-script-for-callback-fea.html The problem appear in the "Call Redirec...

Eduardo Leon Dominguez · 07-07-2021

Dear Team, We have implemented the UCCX Callback feature:https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/214522-configure-custom-script-for-callback-fea.html However sometimes the users request a Callback a lo...

Eduardo Leon Dominguez · 03-17-2022

Hello Param, Did you find any solution for that? I have the same issue. Thanks.

Eduardo Leon Dominguez · 03-14-2022

Hello all,We have encounter the same issue... The CallBack functionality works fine, however we have a problem for collect the Originator callerID in the first Script and pass it to the second Script.We tried using this method (using Get Session Step...

Eduardo Leon Dominguez · 06-01-2021

Thanks Vaijanath, the issue here is need a Third-Party integrator (increment the cost of the solution). Cisco have any idea to provide this natively? I think implement something like a WebEx Teams webrtc phone gadget inside the Finesse interface not ...

Eduardo Leon Dominguez · 06-01-2021

Thanks Collins for the confirmation, however I think the ideal in this case is use a WebRTC softphone integrated with Finesse Interface for the agents. I think this isn't available today, correct? Any in roadmap?

Eduardo Leon Dominguez · 04-29-2021

Thanks so much Elliot!

Member Since	‎12-23-2009 03:36 AM
Date Last Visited	‎06-11-2024 01:03 AM
Posts	87
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Re: CUCM 15.0.1 with UCCX 12.5SU3 ES04 - Post Install Issue

CUCM 15.0.1 with UCCX 12.5SU3 ES04 - Post Install Issue

Issue passing CallerID from Script1 to Script2 - UCCX Custom CallBack

UCCX CallBack CallRedirect Step Issue with External Calls

Issue with UCCX CallBack Request a lot of times.

Re: UCCX CallBack Script-How to pass CallerID from BaseLineAdvQueuing

Re: UCCX CallBack Script-How to pass CallerID from BaseLineAdvQueuing

Re: Mobile Agents UCCX/Finesse with WebRTC phone or without VPN

Re: Mobile Agents UCCX/Finesse with WebRTC phone or without VPN

Re: UCCX 12.5.1 - Enterprise Database JDBC Connector for MS SQL 2017