issue with answering calls in UCCE 12.5 Dialer

[e.kaseb]

Hello Guys

I've an issue with UCCE 12.5 Dialer in IVR Campaigns, when a contact is imported in the dialer list, the dialer call the customer and if the customer waited too long to answer the call and then he answered it, once he answer, the call get disconnected and the dialer mark the call as not answered,

Checked the configuration found we use the default setting for calling setting in campaigns and the dialer:

i've made a test call with customer number 94610106 and call ringed at customer for 30 sec and then answered issue happened. the dialer logs in the attachment

[Omar Deen]

Looking at your baDialer log, we can see that the disconnect is happening at 32 seconds

HandleTimerTick(): No Answer TIMEOUT: DialTimeout: [32], SIP port: [006].

Try changing TimeToRingCustomer to a value of 12. This will allow the dialer to wait for someone to pickup the phone (human/answering machine) for 48 seconds... 12*4 where 4 is the length of each ring. Also, if you're using CPA, change the value of cpa timing term_tone to 25