Right now the Jabber pop up and Finesse popover are poping at the same time. Is it possible to disable this finess popover and how?
Forum Posts
We are experiencing a huge increase in CTI Failure when upgrading from 10.x to 12.x UCCE.In troubleshooting this issue we were told to look for info on port 7443 in packet capture. We are not seeing a single instance of this port. We do have a load ...
Resolved! Form Element Clarifications
Hello Guys, Just need quick information , I am using the form element for 6 options menus , here i need defined the DTMF digit ,the requirement is we need to defined the DTMF key value 1 - 6. if callers press 7 , 8 or like something different numbe...
I have an agent trying to log into Finesse and is getting the error: "invalid ID or Password, please try again"The agent was able to log into the https://<CUCM>/ucmuser with his credentials (using the proper upper case), so his AD account is good (LD...
Is there a way to configure an alert to monitor when Secondary becomes Master and Primary becomes slave in UCCX or the UCCX engine status in RTMT
Today i opened cisco unified CCX editor. Then I clicked script repository it didnt open or didnt not respond any thing. i used Cisco Unified CCX Administrator as username and enter its password. i tried IP address and FQDN. both ended with same resu...
We had a major server crash losing primary AW and CUIC 10.0 which is legacy.CUIC data sources are running off Secondary Node, however the UCCE Realtime and Historical value list show off line.None of the reports including agent, skills etc are availa...
Upgraded from 10.x to 12.x on all Cisco UC and CC platforms (UCCE).From the go live we are experiencing a high number of these CTI Failures. We have QoS in place on our WAN however, have many if not most of the staff working from home. We've looked...
Good Evening all We have a site with a HA pair of UCCX nodes running 11.6.2 ES05Issues were first brought to my attention that backups had failed. Quick restart of the DRF local and Master services resolved that.Now unable to log into the Appadmin o...
Resolved! CUIC Primary node DRS Restore question
I am trying to restore CUIC on primary node 001 which crashed recently. The secondary node 411 is up and running. During the Disaster Recovery restore process it's giving me option: Select the server from which the database data needs to be restored....
Looking for assistance with agents getting stuck in reserved status. This has been an ongoing problem that happens randomly. Cisco Unified CCX AdministrationSystem version: 12.5.1.10000-31 (ES03-93) The problem is very random and cannot be consist...
Using Get Reporting Statistic - Current Wait Duration returns -1 (negative one) for all queues.UCCX version 11.6.2.10000-38
Hi Everyone, I needed to export a custom report from one CUIC cluster to another which i have done successfully but the report execution failed. I found out that the report was using a custom stored procedure to fetch the data for the report definiti...
aadmin:utils ntp statusntpd (pid 8342) is running...remote refid st t when poll reach delay offset jitter==============================================================================*10.25.55.2 LOCAL(1) 3 u 63 64 37 0.274 -1.297 36319.8synchronised ...
Hi Team, I have an issue where i'm getting the Detailed Call CSQ Agent Report but is not showing the agent name, ring time, talk time and work time. When I run the Detailed Call by Call CCDR Report I do see the talk time. I have already restarted th...
