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Forum Posts

Cisco Finesse Screen Pop

What's the best way to have a user's browser window pop when they receive a call so they can see the queue?  The queue comes across in their view, but if it's minimized while they're working on other things they can't see it.  I'm running CCX version...

Resolved! Script Thinks I'm Busy

Hi EveryoneI recently had to add in options into a script and the options are 1-4 and when users call and push the options they should get transferred to a specific queue. So I loaded the script and called the trigger and the wav file that I loaded i...