IVR call is getting disconnected after 3 secs

[sadswami]

Hi,

In UCCE setup, normal PSTN call is working fine. However when I am trying to initiate call from CTI Desktop, call is going to run ext script then I can hear the prompt but only for 3 secs.

Please let me know if you need any logs.

Any Idea?

Thanks,

Sadashiv

[Gergely Szabo]

Hi,

so actually you are trying to place a call from a CTI OS Desktop with an agent logged in, to a CTI Route point mapped to a ICM script which then sends the call to an external IVR app? 

Is it IP IVR or CVP? Did you check the logs there?

G.

[sadswami]

Hi Gergely,

Thanks for your reply, The issue is resolved now. The issue was due to codec issue.