IVR script flow Best Practices

[thomas1]

We will be building an IVR script for two remote offices. We have experience doing the programming of scripts and have some understanding of best practices. However, the offices want to make sure we adhere to industry best practices. Are there any whitepapers explaining the best practices for script flow design? Also, is there a "discovery" questionnaire that we could use to survey the offices on what their IVR needs are?

Thanks,

Stu

[srikrama]

Hi,

You can refer the following URL for the cisco CRS IVR script related help.

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/apps_4_0/english/administ/index.htm

(refer cisco CRS scripting and development series volume 1,2,3 section)

Also we have script repository where you can find more scripts with some word document which explain the script in more details.

You can find the script repository in the below mentioned URL.

http://www.cisco.com/en/US/partner/products/sw/custcosw/ps1846/products_implementation_design_guides_list.html

(Refer Cisco IPCC Express edition script repository section)

Regards

Srikanth